Member Services Representative Overnight Weekday
Member Services Representative Overnight Weekday
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position:Weekend Overnight Supervisor
Reports to: General Manager (GM)/ Assistant Manager (AM)
Department: Operations
Purpose: Supervise and manage club operations overnight in a designated location ensuring club is operating in compliance with Excel and Planet Fitness policies practices and objectives.
Grow with us!
In one to two years you could be earning $50k a year with Planet Fitness!
We are Excel Fitness a Planet Fitness franchise group based out of Austin TX with 80 clubs and growing! Since 2016 we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin Dallas Raleigh Tulsa and NW Arkansas. We are opening 10 new clubs a year and with that kind of growth you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM $60k as a Regional manager(responsible for 510 locations) and all the way up to over a $100k as a Regional Director overseeing 10 locations!
But it all starts at the front desk where allof our Team Players (what we call our employees)are responsible for creating a positive member experience through superior level of customer service and cleanliness.
See for yourself!
What are you waiting for APPLY TODAY!
Essential Duties and Responsibilities
Provide an exceptional customer service experience.
Responsibilities include:
- Check members into the system.
- Take prospective members on tours then assist them with the new account signup process
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
- Close shift for that business day.
- Create abank deposit for next day.
Qualifications/Requirements
- Exceptional customer service skills; able to interact in a positive and professional way with members and coworkers exceeding the members expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionallylift up to 50 lbs.
- Ability to work 3rd shift (overnights).
- Must be able to occasionallylift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
