Product Manager - Perimeter
Product Manager - Perimeter
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Job Description
Job Summary:
THE TEAM
The Abuse Prevention team is dedicated to protecting our customers from malicious activities maintaining platform integrity and ensuring a safe equitable ticketbuying experience. We analyze potential threats build robust defenses against abusive automated traffic and collaborate closely with engineering data and security teams to develop cuttingedge solutions.
THE JOB
Perimeter Protection Product Manager you will lead the vision strategy and roadmap to protect Ticketmasters platforms and users from automated abuse at Ticketmasters edge. Youll partner closely with engineering data science security and other crossfunctional teams to craft innovative solutions that detect investigate and disrupt malicious sing activities. Your ultimate goal is to uphold user trust safeguard sensitive data and ensure that genuine fans can access our platform without interference from bad actors.
CORE FOCUS
Product Strategy & Vision
Define and drive the product vision for AntiSing and Perimeter Defense capabilities ensuring alignment with Ticketmasters overall business objectives and platform security goals.
Conduct market research analyze industry trends and benchmark competing solutions to identify new opportunities to strengthen our defenses.
Roadmap & Prioritization
Develop and maintain the product roadmap in partnership with engineering and security stakeholders.
Manage tradeoffs between customer experience business requirements and technical feasibility to prioritize product features that have the highest impact on reducing automated abuse.
CrossFunctional Collaboration
Collaborate with engineering data security legal and external vendors to ensure seamless product implementation and compliance with relevant policies and regulations.
Serve as the primary liaison between business stakeholders internal teams and thirdparty partners communicating product updates and progress.
Investigation & Analysis
Work with data science and investigative analysts to identify analyze and quantify the impact of automated abuse.
Develop and refine processes to proactively detect and mitigate suspicious activities in realtime leveraging internal data as well as opensource intelligence (OSINT).
Product
Guide crossfunctional teams through all phases of the product lifecyclefrom discovery and design through development launch and iteration.
Create detailed product requirements user stories and acceptance criteria to guide engineering ensuring a clear understanding of product objectives and metrics.
Measurement & Optimization
Define and track key performance indicators (KPIs) for antising initiatives including detection rates false positives and overall impact on platform integrity.
Gather feedback from stakeholders and continuously refine product strategies leveraging data insights to drive iterative improvements.
Thought Leadership & Advocacy
Champion internal best practices for data protection antiabuse strategies and perimeter security across Ticketmasters global operations.
Present findings and updates to senior leadership bridging technical details with strategic business impact.
WHAT WE NEED YOU TO BRING
Technical Skills/Competencies
5 years of Product Management experience or equivalent ideally in cybersecurity fraud prevention data protection or a related domain.
Demonstrated experience leading crossfunctional teams (engineering data security) on complex technical products.
Strong understanding of web technologies (HTTP APIs web security principles) and familiarity with bot detection / antising solutions.
Comfort with data analysis and working knowledge of SQL; ability to interpret large datasets draw actionable insights and measure product success.
Familiarity with OSINT techniques network analysis and/or compliance and data privacy concerns.
Behavioral Skills/Competencies
Excellent communication skills: Able to present complex technical issues and tradeoffs to nontechnical audiences and senior leaders.
Adversarial mindset: A keen interest in understanding malicious threat actors with an eye toward proactively mitigating future threats.
Analytical thinking: Capable of driving datadriven decisions comfortable generating hypotheses and verifying them through experimentation.
Strategic mindset: Balancing shortterm deliverables with longterm product vision to maintain an effective and sustainable security posture.
Collaboration & Influence: Skilled at working crossfunctionally and building consensus ensuring alignment toward common goals.
Preferred Qualifications/ Nicetohave
Handson experience with security tools risk analysis frameworks and/or vulnerability assessment methodologies.
Familiarity with threat intelligence forensics and attribution methodologies.
Experience in a largescale consumerfacing environment (ecommerce social media etc..
ABOUT YOU
You must have experience specifically in network perimeter abuse prevention and security in high demand industries where companies provide technology to organisations with this need. You should be deeply familiar with the latest trends for security abuse threats and underlying capabilities. You have experience working globally and have demonstrated outsized results in protections while balancing a best in class customer experience.
Selfdirected. The ability to work both alone or in a mission led team depending on the complexity and situational aspects of the task. Youre an acknowledged key player in the design and delivery of products both within and outside the group requiring minimal supervision.
Leadership. You are a mentor that offers leadership and guidance for a team using metrics and analysis to assess the success of products. Your experience helps you design strategy and then translate business strategy into solutions that can be acted upon and implemented. You have a deep understanding of the broader purpose and goals and exhibit excellent judgement when faced with tradeoffs and key decisions. Your impact comes through your track record of successful delivery. As the products evolve you ensure that it continues to be maintained with any creeping KTLO (keeping the lights on) work addressed.
Innovation involves identifying solutions to accelerate our teams learning of the problem space (proving or disproving the direction of a solution) as well as helping the team build and improve our products or productivity. Innovative Product leaders are both a force behind the creation of sustainable solutions for these ideas and successful in getting the needed momentum behind them to see them realized. The impact of every one of us comes through keeping Ticketmaster on the leading edge of Ticketing worldwide. You like to learn and try new things. While having both expertise and experience in your personal domain is a given youre always interested in trying something new and looking outside the box. Youre not afraid to push on the boundaries when confronted with a difficult problem.
Adaptability is excellence at working with marketing design and other stakeholders to deliver solutions through wellscoped milestones that validate customer needs as quickly as possible while designing for the appropriate level of scale reliability and future maintainability; while proactively identifying the tradeoffs of creating new systems and components reusing or adapting existing systems or using open source or partner solutions to optimize the timetomarket for customer value. At the VP level you have to be able to lead teams to get used to the constant change and adapting to that change.
Good honest communication along with solid professional writing and documentation skills are a must. The desire to share experiences with the team along with the ability and willingness to ask for assistance will be indispensable for success.
Reliability led from the top means you consider the consistent impact we have over time. Every level is accountable for delivering impact. More senior levels are held more directly accountable for the business impact of their decisions.
BENEFITS & PERKS
Our motto is Taking Care of Our Own through 6 pillars of benefits:
- HEALTH: Medical Dental and Vision benefits for you and your family including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays sick time and day off for your birthday free concert tickets
- WEALTH: 401(k) program with company match Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and infertility support
- CAREER: Tuition reimbursement student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off crowdfunding network
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.
Our work is guided by our values:
Reliability We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.
Teamwork We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age 40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation or any other basis protected by applicable federal state or local law rule ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local state and / or federal law. As part of its commitment to make reasonable accommodations Ticketmaster also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a casebycase basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.
#LIRemote #LISM1
The expected compensation for this position is:
$103000.00 USD $129000.00 USD** Pay is based on a number of factors including market location qualifications skills and experience.
Required Experience:
IC
Employment Type
Full-Time
