Customer Engineer I - Chicago IL
Customer Engineer I - Chicago IL
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$ 58000 - 65000
1 Vacancy
Job Description
At Vertiv we design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments.We are the trusted Service Provider for 70 of Fortune 500 companies including industryleading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals:
- Vertiv is an industry leader in Technology and Services with a bestinclass Customer Service and Safety culture
- Company leaders have many years of handson Field Service experience in this industry and many others
- Tremendous focus is placed on employee technical and leadership development
- Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive handson learning
- Competitive benefits include: Company vehicle smartphone laptop personal protective equipment (PPE) other toolsofthetrade 401k Profit Sharing & Generous PTO/Vacation Plan Medical Vision & Dental & more
- Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation work instructions and selfhelp troubleshooting guides
- Companywide commitment to promoting a strong work/life balance
- An employerofchoice for Veterans with technical backgrounds
The Customer Engineer (CE) is responsible for installation commissioning scheduled and emergency service on Small to Large UPS Power Distribution Units and other Power Products & Battery system products 2120KVA) serviced by Vertiv commensurate with appropriate classroom and onthejob training. The Customer Engineer is required to establish promote and maintain excellent rapport and collaboration with all customers coworkers sales representatives and others as appropriate.
RESPONSIBILITIES:
ROLE
- Perform service tasks as assigned and as per company policies and procedures
- Capable of working under direct supervision or independently based upon training completion
- Render onsite and phone assistance to customers
- Communicate with Technical Support on technical or procedural issues
- Implement Field Change Notices per published guidelines
- Keep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service TipsCS1
SAFETY
- Operate in a safe manner in accordance with published safety guidelines
- Maintain and operate company vehicle in accordance with local laws and company policy
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines 14 hours rule
- Complete required Vertiv safety training assignments on time.
- Adhere to onsite Customer safety requirements when applicable.
- Report all workrelated accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION
- Complete accurate and timely administrative tasks (i.e. Timecards expense report mileage reports Service Request task closure service reports) per company guidelinesCS2
- Maintain individual inventory and perform cycle counts in accordance with company policy
- Maintain company property (company vehicle credit cards PPE test equipment laptop etc. per company policies
CUSTOMER SATISFACTION
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
- Strive to provide all customers a first time fix for their equipment
- Maintain customer satisfaction rates per company guidelines
- Attend Customer Meetings as required
PERFORMANCE
- Maximize productivity by combining service opportunities
- Complete all technical and administrative work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate per company guidelines
- Perform inventory cycle counts per company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed onsite response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
QUALIFICATIONS
Experience (one or more of the following)
- ASEET or AMEET or progress towards is preferred
- 4 years military experience in a related technical field
- 2 years of relevant industry experience
Interpersonal and Administrative Skills
- Communicate professionally and respectfully in both written and verbal forms
- Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
- Collaborative with peers customers suppliers and leadership
- Complete administrative tasks (i.e. report writing time entry expense reporting material debriefing inventory counting etc. in a timely fashion
Technical skills
- Make basic site evaluation skills to include: environmental temperature and general operating conditions
- Familiarity with electrical / electronic test equipment and fundamentals
- Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
- Employ elementary fix/repair techniques based on directed supervision
- Complete service tasks and return unit to full operating conditions based upon directed supervision
- Summarize and report all work related tasks performed in written and verbal form
- Efficient with a personal computer and associated applications (Microsoft Office Vertiv software etc.
WORKING CONDITIONS:
- Travel is required
- Flexible schedules (weekends evenings and holidays)
- Valid drivers license
- Due to the safety sensitive aspect of the role candidates are required to successfully pass a drug test prior to employment. In addition you will also be required to complete and pass a preemployment background check and a motor vehicle records check.
PHYSICAL REQUIREMENTS:
While performing duties of the above jobs the associate is regularly required to stand walk use hands and fingers handle or feel objects tools or other components; reach with hands and arms; stoop kneel crouch or crawl; talk hear and smell.The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that 1 the individual is otherwise qualified to safely perform the essential functions of the job and 2 such accommodations due not impose an undue hardship.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- HighPerformance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a CustomerFirst Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
The anticipated salary range for this role in the IL locality is between $58000 to $65000 per year salary ranges for other geographic localities may vary.Certain roles are eligible for additional rewards including merit increases annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role. The role is eligible to participate in a comprehensive and competitive benefits program including medical dental vision disability PTO holiday pay and 401k. Additional details about total compensation and benefits will be provided during the hiring process.
At Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Vertiv/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Employment Type
Full-Time
