Field Service Engineer
Field Service Engineer
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Job Description
Field Service Engineer Job Description
Position is based in Knoxville TN.
Under remote supervision ASPs Field Service Engineer I provides highquality customer service solutions. This includes installing validating maintaining and repairing ASP systems as well as supporting lifecycle management activities. Youll partner with sales and clinical education teams to deliver impactful business solutions while enhancing customer satisfaction. This role offers professional growth opportunities and the chance to work with industryleading technology.
Key Responsibilities:
- Collaborate with sales and clinical education teams to deliver customerfocused business solutions that drive loyalty and sustain ASPs install base.
- Perform installation operation preventive maintenance and repair of ASP systems in the assigned territory.
- Manage all responsibilities of primary territory including compliance and documentation requirements
- Partner with leadership customers and scheduling teams to coordinate all aspects of technical service work.
- Troubleshoot and resolve technical issues providing guidance to customers including hospital biomedical engineers.
- Ensure timely documentation of service activities preventive maintenance and equipment performance.
- Proactively manage inventory and complete audits to ensure proper usage of parts and tools.
- Support beta site installations and provide feedback for continuous improvement.
- Participate in oncall rotations including weekend coverage (rotating schedule).
Qualifications:
Required:
- 3 years of experience in a field service biomedical engineering or related technical role.
- Associate degree in electronics biomedical engineering or a related field.
- Demonstrated excellence in customer service and technical problemsolving.
- Proficiency in basic computer programs (Word Excel) and familiarity with service management systems.
- Knowledge of inventory management practices
- Knowledge of calibrated tools
- Strong communication time management and teamwork skills.
- Ability to travel within the assigned territory.
- Able to lift 80 pounds to a height of 4 feet; operate company vehicle; sitting/driving for long periods of time; excessive standing bending and stooping
- Some air travel for meetings training and regional service coverage as required
Preferred:
- 4 years of experience in the medical device industry.
- Microsoft A certification or equivalent hardware certification.
- MCP certification or equivalent.
Fortive Corporation Overview
Fortives essential technology makes the world stronger safer and smarter. We accelerate transformation across a broad range of applications including environmental health and safety compliance industrial condition monitoring nextgeneration product design and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forwardlooking companies lead the way in softwarepowered workflow solutions datadriven intelligence AIpowered automation and other disruptive technologies. Were a force for progress working alongside our customers and partners to solve challenges on a global scale from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17000 strong united by a dynamic inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive we believe in you. We believe in your potentialyour ability to learn grow and make a difference.
At Fortive we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive we believe in growth. Were honest about whats working and what isnt and we never stop improving and innovating.
Fortive: For you for us for growth.
About Advanced Sterilization Products
ASP is a leading global provider of innovative sterilization and disinfection solutions and a pioneer of lowtemperature hydrogen peroxide sterilization technology.ASPs mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections which are a leading cause of morbidity and mortality. ASPs products which are sold globally include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or expression or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process please contact us at
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 47500..00
Employment Type
Full-Time
