Warranty Administrator
Warranty Administrator
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$ 50000 - 60000
1 Vacancy
Job Description
- Respond to all incoming warranty requests by following standard procedures set.
- Troubleshoot constructionrelated issues explain details of the warranty and coordinate schedules of parties involved.
- Schedule inspections with homeowners assess routine warranty claims and complete all service requests.
- Maintain detailed Warranty Report.
- Document all warrantyrelated communication.
- First responder to all contacts and incoming service requests (email phone walkins)
- Clarify any questionable requests through Homeowner. Verify accuracy of submitted Homeowner info.
- Verify correct Trade being sent requests. Distribute request to appropriate Warranty Rep and/or Trade Set Warranty Rep appointments.
- Confirm appointments.
- Follow up with Homeowners Warranty Reps and Trades as necessary before and after appointments.
- Confirm work done or further commitments are needed. Take action as seen fit.
- Document all significant info actions responses promises etc. so others can understand current status of all requests.
- Process or pass on requests from field warranty reps regarding trades billing scheduling changes etc.
- Create Service Orders in 210 Home Buyers Warranty program.
- Update/maintain lists of which Trades are contracted where and their Service contact names and numbers.
- This is a front desk position you will be the first face visitors see when stepping inside. Must be personable upbeat and organized.
- Answer all incoming calls and route accordingly.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
