Cartoon Network Hotel Restaurant General Manager

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

Roles & Responsibilities

• Manage all F&B and daytoday operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus purchase goods and continuously make necessary improvements that maintain the prescribed food and beverage cost percentages.
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting recruiting training and appraising talented personnel
• Establish targets KPIs schedules policies and procedures
• Comply with all health and safety regulations
• Manages service aspects in all food and beverage assigned areas and events and acknowledges greets and thanks all guests
• Confirms that all service staff are in proper uniform and adhere to the brand appearance standards
• Hires manages and trains staff in all technical and nontechnical aspects of their role including hotel standards of quality and service
• Creates maintains and distributes weekly schedules for staff and communicates changes as appropriate to all
• Communicates with service and kitchen staff regarding reservations and/or special events
• Conducts preshift premeal and/or preevent meetings with all necessary staff
• Evaluates and supervises performance and carries out disciplinary action as needed in accordance with all policies and applicable laws
• Make rounds of all food and beverage outlets to ensure guest needs are met
• Responsible for employee relation issues and reviews incidents with Human Resources
• Conducts monthly food and beverage inventories
• Opens and closes dining room responsible for ensuring all F&B is secure upon departure and that all lights equipment doors etc. are turned off or locked
• Acts as the Manager on Duty (MOD) supervises any staff in the hotel when assigned as MOD. Works with staff to complete tasks in an effective and efficient manner.
• Controls costs of all food and beverage outlets by assisting management as requested in purchasing maintaining effective profit and loss controls and monitoring labor costs following demand patterns budget and local labor laws
• Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on upselling.
• Protects guests by training staff in and adhering to all safety sanitation food preparation food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
• Maintains member and guest satisfaction by handing inquiries concerns or comments and providing solutions; acquiring feedback from guests and coworkers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business
• Maintain consistency of service by being aware of and prepared for all course events large parties and reservations that may affect food and beverage service operations
• Ensures a pleasant dining experience through the creation of menus and menu pricing as requested
• Communicates and teams well with other departments ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.

• Must be able to reach bend kneeling lifting up to 75 pounds
• Walking and/or standing for long periods of time
• Proficient computer skills (i.e. typing data entry etc.
• Flexible scheduling open availability

Education: High school diploma / GED

Languages: Fluent English

Skills:

• Customer service strong hospitality skills including interacting with guests responding professionally to guest questions and concerns and completing guest requests in a timely manner.
• Creativity You will be responsible for creating fun and unique memories with our guests to match the environment you work in.
• Communication Verbal written and listening skills are extremely important in this role.
• Team Work must be a team player and help to build positive work relationships that are necessary to meet business objectives.
• Organization Manage your time wisely prioritize tasks and meet deadlines.
• Problem Solving quickly identify when an issue arises and come up with an appropriate solution.
• Multtasking This position requires handling multiple tasks at once and completing them in a timely manner.
• Ability to work under pressure
• Attention to detail

Experience: High School diploma GED or equivalent

Bachelors degree in culinary Business Management Hospitality or related discipline preferred; Equivalent work experience will also be considered

5 years of management experience in the Food and Beverage industry preferably within a restaurant setting

2 years of previous supervisory experience preferred

Previous General Manager experience of a Food and Beverage establishment preferred

Must be Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire when required by state and local guidelines.

Other: Must be willing to work mornings afternoons evenings weekends and holidays

Team member benefits:

Why Palace Entertainment

We truly believe that where you work matters and as a theme park company we like to think we know a thing or two about what makes people happy. Palace Perks and Benefits:

Competitive compensation

Management Incentive Plan

Comprehensive health and wellness package

401k Savings and Investment plan

Free admission to Palace Parks in the continental US

Generous vacation and sick time

When you join Palace Entertainment you do more than simply advance your career. You become part of the Palace family a group of talented people who drive innovation embrace change and deliver results.

If youre ready to join our amazing team please visit our website at www.palaceentertainment Work With Us tab to explore all of our open positions and exciting opportunities.