Quality Analyst Portuguese
Quality Analyst Portuguese
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
It started with one ridiculously good idea Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies being ready to handle any challenge in a moments notice mastering consistency in an everchanging world thats what it takes to get there. If thats something you want to be apart of apply today!
What does a TaskUs Quality Analyst really do Think of yourself as the backbone of the company the employee that will provide the best customer experience to your clients. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are top notch. So come on now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs.
As a Quality Analyst you will provide worldclass service to your clients in an accurate efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPIs (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated training and/or seminars. You must have knowledge understanding and compliance with TaskUs policies and procedures. Also you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management.
So do you have what it takes to become a Quality Analyst
Requirements:
- What exactly are we looking for Well we need someone whos willing to work on cyclical schedules. Have experience on phone email and live chat support Thats definitely a plus! Meanwhile you have experience in Customer Service Sales Billing Collections and Technical Support Even better!
- Were looking for someone who has strong verbal and written communication and comprehension skills in Portuguese language. Someone whos computer literate and proficient in the use of Windows OS Apple OS X Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for NonVoice campaigns Thats what we need!
- We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person whos resourceful able to multitask and has high attention to details will be a great addition to the team.
- If youre someone whos selfmotivated and able to work independently as well as contribute to crossfunctional and global teams is flexible and has the ability to quickly adjust to frequent process and information changes and can work under pressure then TaskUs is for you.
If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
IC
Employment Type
Full Time
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