Strategy Analyst II
Strategy Analyst II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Want to help us help others Were hiring!
GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022 GoFundMe joined together with Classy a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.
Join us! The GoFundMe team is searching for a Strategy Analyst II. The Workforce Management Analyst supports core operations across the Care & Risk Compliance Platform Integrity (RCPI) teams. Mainly this includes managing and administering team scheduling while also developing a staffing and headcount model for business planning during times of high volume. They are a detailminded organizer and communicator who can clearly articulate nuanced and sensitive issues to the GoFundMe team and work with a variety of leaders with unique challenges to their respective teams.
The Job..
- Coordinate closely with scheduling vendors (e.g. Assembled) to understand the tools we use to forecast generate schedules tool uptime and optimize daily schedules and to maximize our use of them to fit our needs.
- Drive and evolve scheduling roadmaps in partnership with leadership and propose unique solutions for each distinct team.
- Ensure our hiring and staffing strategies are optimized around time of day location and language.
- Review scheduling and hiring strategy frequently to ensure that the structure is optimized to meet customer team and business goals.
- Prepare & publish bimonthly operations schedules at least 2 months in advance of schedule rotation start.
- Coordinate special holiday or event scheduling requirements.
- Review and decide on PTO requests per the PTO approval threshold policy they maintain. Consult with leadership when considering possible exceptions.
- Work alongside fellow Strategy team members in developing and managing a headcount model for customer and organizational needs.
- Oversee daily schedule optimization so that schedules are always prepared at least two full days in advance. Assist with daytoday schedule adjustments including defining the policies that guide them.
- Provide support on various strategic operational initiatives to enhance the customer experience and operational efficiency.
You
- 2 years of experience in Business Intelligence Strategy Business Operations Project Management and/or Operations Management
- C1 fluency or higher in English required
- Prior experience with Looker or other data visualization tool
- Experience using a workforce management tool or modeling program to organize a teams shifts and hours
- Clear communicator written and verbal
- Energized by building sustainable processes and bringing teams into shared understanding and alignment
- Detailoriented with a strong emphasis on accuracy and quality of work
- Collaborative team player who is also capable of independent thought and
- Strong communication skills with the ability to influence others
- Advanced understanding of Microsoft Office suite (Excel)
Preferred skills...
- Prior experience with payments fintech ecommerce social media or marketplace companies
- Prior experience with Google Drive
- Experience with (or strong interest in) managing or supporting trust and safety compliance customer support or financial risk operations and associated key performance indicators
- Knowledge of regulatory compliance and risk trends in the ecommerce social media marketplace or financial services industries
Why youll love it here...
- Make an Impact: Be part of a missiondriven organization making a positive difference in millions of lives every year.
- Innovative Environment: Work with a diverse passionate and talented team in a fastpaced forwardthinking atmosphere.
- Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
- Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
- Holistic Support: Enjoy financial assistance for things like hybrid work family planning along with generous parental leave flexible timeoff policies and mental health and wellness resources to support your overall wellbeing.
- Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
- Commitment to DEI: Contribute to diversity equity and inclusion through ongoing initiatives and employee resource groups.
- Community Engagement: Make a difference through our volunteering and Gives Back programs.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at .
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
For recent company news and announcements visit our Newsroom.
Required Experience:
IC
Employment Type
Full Time
