Director Global Digital Infrastructure Operations

TITLE: Director Global Digital Infrastructure and Operations

LOCATION: Westchester IL

REPORTS TO: Chief Digital and Information Officer

DIRECT REPORTS: 6

The Director Global Digital Infrastructure and Operations will lead strategic initiatives to enable digital transformation and innovation across the critical functions of Supply Chain and Manufacturing (Operations). This seniorlevel role demands a visionary leader with a strong background in digital strategy technology management and business partnership. This role will collaborate with crossfunctional teams to identify opportunities establish partnerships and deliver impactful solutions that optimize Ingredions Operations processes enhance employee experiences improve decisionmaking and drive sustainable growth in alignment with our P2W strategy and business objectives.

Core Responsibilities:

Digital Strategy and Roadmap:

• Lead the strategic direction and management of the companys Digital Technology Solutions (DTS) infrastructure operations Operations Technology (OT) and enduser computing environment.
• Identify and deliver opportunities to leverage emerging digital technologies and platform best practices to drive innovation efficiency and productivity that realizes business value and improves customer experience.

Digital Leadership Collaboration and Stakeholder Engagement:

• Lead digital technology initiatives across the global Infrastructure and Operations function facilitating a seamless follow the sun model to deliver appropriate services digital technologies and processes to improve operational efficiency productivity and compliance.
• Collaborate with DTS Leadership Team to identify and prioritize opportunities pilot projects and proofofconcepts.

Technology Portfolio Management:

• Ensure alignment between technology investments and business priorities optimizing resource allocation and enabling value realization.

Partnership and Supplier Management

• Oversee and manage relationships with infrastructure managed services partners.
• Ensure that service providers perform to the Service Level Agreements (SLAs) and Key performance Indicators (KPIs) as documented within service contracts and promptly address all service deficiencies.
• Ensure that service providers adhere to all the terms and conditions of the contract including financial commitments and approved changed requests.
• Coordinate with partners to ensure the seamless integration and operation of managed services.
• Evaluate and select new managed services partners as needed.
• Negotiate contracts and pricing with managed services providers.
• Conduct regular performance reviews and audits of managed services partners.

Innovation and Emerging Technologies

• Evaluate new and emerging technologies and trends conducting feasibility studies and prototyping to assess potential impact and value.

Performance Management Monitoring and Measurement

• Infrastructure Requests Ensure that infrastructure enhancement requests are effectively prioritized and translated into service requirements while ensuring clear alignment to service contracts and required change control procedures.
• Incident Response Ensure that incidents are effectively prioritized responded to and closed per defined service level agreements.
• Change Requests Ensure that change requests are effectively prioritized and responded to per required change control procedures and in alignment with service contracts.
• Demand Management Align service capacity to business demands while ensuring customer satisfaction to the agreed upon service request outcomes.
• Service Delivery Planning Develop and maintain service delivery plans including budgets processes tools staffing and communication.
• Service Catalog Develop maintain and communicate service catalogs that clearly define repeatable infrastructure services offered to the business.
• Governance Facilitate operational governance through the implementation of an infrastructure service delivery governance program to ensure global alignment on demand management and adherence to technology standards. Utilize Lean and ITIL tools to drive standards and continuous improvement.

EndUser Computing Environment

• Manage the enduser computing environment including hardware software and mobile devices.
• Oversee the provisioning configuration and support of enduser devices.
• Ensure the timely resolution of enduser support issues.
• Develop and enforce policies for enduser device usage and security.
• Implement and maintain tools for remote management and support of enduser devices.
• Conduct regular training and awareness programs for endusers.

Talent Development and Team Leadership

• Manage a team of direct reports and service providers including personnel selection/hiring training staff development performance management goal development and annual performance reviews.
• Enhance the team capabilities by seeking to understand the career ambitions of team members and enabling the creation of meaningful development plans. Provide appropriately challenging tasks and assignments for team members to fully leverage their potential.

Qualified candidates will have:

• Proven experience in managing infrastructure managed services partners.
• Strong knowledge of operations technology infrastructure and enduser computing.
• Proven ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms.
• Strong strategic thinking business acumen and stakeholder management skills with the ability to translate technology trends and opportunities into actionable business strategies and outcomes.
• Excellent leadership communication and collaboration skills with the ability to influence and build consensus across all levels of the organization.
• Demonstrated track record of successfully managing complex technology portfolios driving innovation and delivering measurable business value.
• Experience working in a global environment with the ability to navigate cultural differences and collaborate effectively with diverse teams across geographies.
• Resultsoriented mindset with a focus on continuous improvement agility and delivering tangible business results.

• Experience working in a matrixed environment with the ability to influence and negotiate effectively for resources that are not in direct control of this role.
• Excellent verbal and written communication skills including the ability to explain Technology concepts and technologies to business leaders.
• Handle multiple priorities simultaneously.
• Ability and willingness to travel.

Requirements

• Bachelors degree in information technology Computer Science or a related field; Masters degree preferred.
• Minimum of 15 years of experience in IT infrastructure and operations management.
• Minimum of 10 15 years experience leading global transformation initiatives and working with outsourced partners.
• Minimum of 5 years of leadership responsibility in managing multiple large crossfunctional teams or projects and influencing seniorlevel management and key stakeholders.
• Extensive ITIL knowledge and experience.

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We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race color religion age gender gender identity gender expression national origin ancestry handicap or disabilitymental or physicalmarital status sexual orientation veteran status disability resulting from military service or any other classification protected by law (protected classifications). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process we will work with the applicant to meet the job applicants accommodation needs.

Relocation Available:

Pay Range:

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package this role may be eligible for the Ingredion Annual Incentive Plan or a rolespecific commission/bonus.

Benefits:

Fulltime roles are eligible for our comprehensive benefits package which includes medical dental and vision coverage as well as a 401(k) plan with an competitive company match.