Senior Analyst Partner Feedback
Senior Analyst Partner Feedback
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Salary Not Disclosed
1 Vacancy
Job Description
The Partner Feedback team is seeking a highly analytical and driven professional to enhance Wayfairs supplier customer and carrier experience through datadriven insights. This role focuses on extracting actionable intelligence from satisfaction surveys Net Promoter Score (NPS) surveys and ad hoc feedback initiatives to directly shape operational and product strategies. By leveraging Google BigQuery (GBQ) Looker and survey tools like Typeform this role will drive impactful improvements across Wayfairs ecosystem.
This is a highvisibility role where feedback fuels databacked decisionmaking. Youll be responsible for designing feedback mechanisms optimizing survey distribution strategies building dynamic dashboards and delivering key insights to senior leadership. You will have the opportunity to lead the way leveraging AI functionality to gain improved insight from the feedback partners share. Working across Global Partner Support (GPS) Product and Commercial teams youll ensure that realtime partner sentiment and analytics translate into tangible enhancements in Wayfairs processes and technology stack.
What Youll Do
- Analyze structured and unstructured feedback data using Google BigQuery (GBQ) and build advanced Looker dashboards to visualize trends in partner sentiment.
- Build dashboards visualizations and prototypes to translate data sets into driving insights and actions
- Conduct ad hoc analyses and build advanced reports
- Utilize AI functionality to detect trends in feedback and pilot multiple use cases across different ML models.
- Identify key drivers of satisfaction and pain points delivering databacked recommendations to Product GPS and Commercial teams to drive continuous improvement.
- Develop sustainable longterm performance management practices to assess and grow the business
- Develop realtime KPI tracking mechanisms ensuring leadership has visibility into partner experience trends and performance metrics.
- Collaborate with crossfunctional teams including Product GPS and Operations to integrate feedback insights into process automation AIdriven support tools and strategic initiatives.
- Manage centralized data repositories for partner feedback ensuring streamlined reporting and accessibility for decisionmakers.
- Engage in road mapping and prioritization through diligent opportunity sizing and scoping efforts
What Youll Bring
- Bachelors degree in a quantitative field
- 2 years of experience in data analytics partner/customer insights or related fields.
- Advanced experience with Microsoft Excel or Google Sheets SQL or GBQ and data visualization tools such as Google Data Studio (Looker Tableau or PowerBI)
- Excellent communication skills with the ability to translate complex data into actionable insights for across business and technical teams.
- Teamfirst attitude with enthusiasm for crossfunctional collaboration
- High attention to detail and proven ability to manage multiple competing priorities simultaneously
- An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change
- Familiarity with Jira (SupportHub) and experience working with feedback integration into operational workflows is a plus.
Why Join Us
This role offers the opportunity to work at the intersection of data science partner experience and AIdriven automation ensuring that partner insights drive tangible business impact. Youll work with cuttingedge analytics tools contribute to highimpact initiatives and influence strategic decisions that shape Wayfairs global supplier and customer support experience.
An Important Note about Wayfairs InOffice Policy:
- All Bostonbased interns Coops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday Thursday and work remotely Friday.
Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
At this time Wayfair does not provide sponsorship for employment authorization for this position.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
Senior IC
Employment Type
Full Time
