Product Support EngineerTriage
Product Support EngineerTriage
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Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fastgrowing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our awardwinning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with worldclass people and industryleading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out boomi or visit ourBoomi Careers page to learn more.
As a Boomi Product Support Engineer you are an enthusiastic troubleshooter with a passion for helping customers in a fastpaced collaborative environment. Youre able to quickly understand customer challenges identify the root cause and find creative solutions to technical problems. A skilled communicator youre able to clearly share your knowledge and recommendations to a wide
audience including those with technical and nontechnical backgrounds. You are committed to delivering excellence to our customers our company and our colleagues.
Youre a valued member of the Boomi Global Customer Support team empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides aroundtheclock support to our customers to ensure their success with the Boomi platform.
What youll do:
Provide exceptional engagement for our customers initial contact with the Global Customer Support team
Engage with customers through virtual meetings chat and email to manage their expectations set priorities and resolve technical issues related to our products including configuration and networking.
Acknowledge customers concerns empathizing and analyzing the information theyve provided and asking questions that refine your initial analysis
Utilize technical knowledge to ensure timely accurate solutions and determine when deeper technical investigation and collaboration is necessary
Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.
*Work hours: 9:30 am6:30 PM IST (Monday Friday); hours flexibility; Hyderabad / hybrid
The experience you bring:
34 years work experience with 12 years customer facing experience
Ability to explain technical details to both technical and nontechnical audiences
Basic knowledge of programming and scripting languages such as Java React Groovy JavaScript
Basic knowledge of Windows and Linux OS
Basic knowledge of cloudbased software applications (including installation administration and troubleshooting)
Able to show patience empathy and compassion
Passion for problemsolving continuous learning and staying up to date on new technology and trends
Ability to work an oncall rotation
Bonus points if you have:
Boomi platform certifications and/or knowledge
Windows and Linux OS experience
Cloudbased software application experience including installation administration and troubleshooting
Ability to analyze error logs for Java programs Windows OS Linux OS
Ability to read write and interpret multiple programming and scripting languages such as Java React Groovy JavaScript
Advanced knowledge of performancetuning techniques and tools
Amazon Web Services (AWS) Microsoft Azure and/or Google Cloud Platform (GCP)
Understanding of database administration
Understanding of network fundamentals including network trace analysis
API design and development experience
Thorough understanding of how data is transmitted securely across the network
NetSuite Salesforce Hadoop Linux system administration
Knowledge of Postman and OAuth 2.0
IT Consultant or Software Developer experience.
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Employment Type
Full Time
