Technical Service Representative
Technical Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.
RESPONSIBILITIES:
No two days are alike
Answering calls and emails from our customers sometimes with simple questions and sometimes with problems that require your expert troubleshooting skills
Be the goto person for information and support
Listen empathetically to customers needs and create a course of action to get them the help they need
Youll track and document all customer issues in our ticketing system
Use your expertise to diagnose problems and make service configuration changes
EXPERIENCE / SKILLS / KNOWLEDGE / ABILITIES:
Experienced problem solver with exceptional customer service skills
Must have technical proficiency be detailoriented and constantly striving for quality improvement
Strong communicator with excellent time management interpersonal and conflict resolution abilities
Thrives in a fastpaced environment and collaborates effectively with stakeholders
Not afraid to challenge the status quo and always focused on continuous improvement
Associate degree or 2 years of relevant job experience
REQUIREMENTS:
Remain upright on feet for extended period
Remain stationary for extended periods
Ability to communicate information
Ability to operate a computer
People are our passion. At ALLO we dont treat you like a number. Youre a human being.
Get ready to plug into the perks at ALLO:
- Free ALLO Service: Well pick up the tab on your ALLO fiber internet TV and phone bill. Seriously!
- Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5.
- Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .
ALLO is a Drug Free and Tobacco Free Workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
