Service Coordinator
Service Coordinator
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Service Coordinator
Renewal by Andersen Carmel IN
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903 Andersen Windows has been the worlds largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
As a Service Coordinator you will connect with our existing customers about their warranty and service requests by answering incoming calls managing schedules for our service technicians and resolving issues regarding their windows. You will also work directly with our operations leadership team to learn and grow in your knowledge of doors and windows. Were looking for someone with a strong personality and exceptional customer service and multitasking skills that thrives in a fastpaced environment to manage postsale communication with our customers. All characteristics for this role will include but are not limited to the following:
Primary Responsibilities:
Collaborate with our field operations team to gain information and knowledge about how each customer issue should be handled.
Order parts enter data from one software to another update reports and other tasks pertaining to service requests.
Answer incoming calls from and make outbound calls to existing customers requesting service on their windows/doors.
Address customer concerns and work to resolve any issues they may be experiencing.
Manage and maintain voicemails emails escalated customers and reviews.
Collect information and research into service requests provide updates internally as well as externally and make detailed notes on customer accounts throughout the service.
Communicate with the operations team in the field on current customer issues.
Qualifications:
Must have customer service experience and solving customer issues
Excellent verbal and written communication skills
Comfortable utilizing a CRM system and Microsoft Office
Compensation and Benefits:
$21/hourly
Full insurance package including medical dental vision and life insurance
401(K) with company match percentage
Student loan reimbursement program and student tuition reimbursement program
Employee perks discount program
PTO paid holidays and floating holidays!
Schedule:
Onsite at our location in Carmel IN
MondayFriday; 8am5pm
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities duties and qualifications required of employees assigned to this job.
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Required Experience:
IC
Employment Type
Full-Time
Key Skills
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