Administrative Specialist Design Operations 2 year assignment

Universal Orlando Resort believes inperson collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being onsite full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.

JOB SUMMARY:

The Design Operations Specialist plays a critical role in executing and optimizing design operations workflows ensuring seamless collaboration across teams and driving operational efficiency and innovation within the Global UXUI Experience Design team. This role is responsible for implementing and executing bestinclass design processes managing crossfunctional coordination and supporting strategic initiatives that align with Universal Destinations & Experiences (UDX) business objectives.

Reporting to the Design Operations Senior Manager the Design Operations Specialist oversees key operational programs and activities tracks UX/UI performance metrics performs necessary operational and administrative processes coordinates and implements departmental ceremonies review cadences and workshops and continuously refines processes to enhance team productivity and effectiveness. The Design Operations Specialist additionally creates departmental documentation best practices and operating norms maintains new hire onboarding and orientation develops dashboards and reports for project program and resource planning creates and maintains department trainings evangelizes design and the Global Design System and standards across UDX.

MAJOR RESPONSIBILITIES:

Program and Process Management

• Lead and optimize UX/UI operational workflows ensuring alignment with business goals and design team needs
• Manage key design operation processes such as resource planning team coordination and workflow standardization.
• Own and oversee UX/UI new hire onboarding maintaining and enhancing training materials and process documentation.
• Continually assess and refine process to improve team efficiencies and implement best practices across design operations.
• Manage Global Design System UX/UI asset management projects (e.g. icon library UI asset library SharePoint etc..
• Maintain and acquire raw assets from vendors and internal partners (e.g. Media Valet Vendors Universal Creative).

CrossTeam Collaboration and Stakeholder Management

• Facilitate UX/UI team ceremonies and workshops including peer reviews agency work sessions and Quarterly Design Reviews.
• Serve as a liaison with design technology and business teams ensuring seamless communication and project .
• Oversee design asset management projects (e.g. Global Design System icon/UI libraries DAM integration)
• Drive alignment on design file structure technology and CMS/DAM strategies for scalable asset management.
• Manage and coordinate design vendor contracts and agreements ensuring appropriate coverage and compliance.

DataDriven Reporting and Metrics Tracking

• Track and report on UX/UI team performance metrics in partnership with crossfunctional analytics and business intelligence partners including design system usage process efficiencies and operational KPIs.
• Analyze workflow bottlenecks and propose datadriven recommendations for continuous process improvement.
• Prepare and submit reports on design project statuses operational initiatives and team impact on UDX business goals and objectives.

Team Culture and Thought Leadership

• Champion team culture initiatives that foster collaboration innovation and professional development within the UX/UI team.
• Package and present design achievements industry best practices and thought leadership initiatives.
• Lead the planning and of workshops and initiatives to foster design thinking and improve team clarity and culture.
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

Bachelors degree required in a relevant field or discipline or demonstrated combination or relevant education and experience. (i.e. Program Management Project Management Design Operations User Experience Product Design Experience Design Marketing Technology UX Research Human Centered Interaction and/or Interaction Design Management or Marketing.

EXPERIENCE:

• 2 years of experience in design operations digital experience UX/UI project management or creative operations preferred or other relevant combination of education and experience.
• Experience coordinating operational workflows for creative teams and supporting cross functional collaboration.
• Strong understanding of design or creative project or program management process optimization and workflow automation including the ability to create project plans monitor budgets and manage complex projects with multiple designers developers and product owners.
• Must be proactive with strong analytical problemsolving skills and ability to make decision in potentially ambiguous situations using available data.
• Demonstrated ability to communicate effectively at all levels of an organization including senior leadership and to influence and collaborate with both technical and nontechnical team members.
• Demonstrated ability to develop and advocate for datadriven ideas and to strategically execute on those ideas through consensus building and influence crossfunctional partners.
• Strong analytical written and oral communication skills and be able to explain complex concepts both concisely and simply. Able to interpret data and trends diagnose problems and recommend effective action plans to resolve issues is critical.
• Proficiency in Mircrosoft Office
• Prior experience with creative or software development project management software is preferred including but not limited to: Jira Workfront SmartSheets Confluence or similar software/platforms.
  Prior experience with design and content management software is preferred including: Tridion Figma Adobe Creative Suite Media Valet.
• Working knowledge of relational databases is a plus
• Familiarity with Agile methodologies is a plus
• Some experience with user experiences design or creative teams and largescale program planning and implementation.
• Positive attitude flexibility professional demeanor with intellectual curiosity and a strong willingness to learn.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.