Client Services
Client Services
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Job Description
Please note this is not a live role. If you would like to be considered for any future Account Management/Client Services positions at DEPT please submit an application and we will be in touch when a suitable opportunity arises.
This role is part of our Personalised Creative team. We create emotive yet conversionfocused ideas products and campaigns at scale and speed. Our specialty is hyperpersonalised digital communications that change perceptions shape new behaviours and shift market share for our clients including eBay Ancestry Walmart and more!
JOB PURPOSE:
Here at DEPT we are always on the lookout for new talent. Whether youre looking to kick start your client services career or are a seasoned Account Manager with mentoring/management experience we would love to hear from you.
As part of the Client Services team you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs plan assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.
You will be working closely with Designers Copywriters Developers and other parts of the agency to ensure successful campaign deliveries.
KEY RESPONSIBILITIES:
- Manage draft and review client briefs
- Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
- Liaise with clients clarifying questions managing expectations and proactively communicating status updates or agency recommendations
- Clearly and effectively distill and transfer client feedback to designers copywriters
- Prioritising workloads for the team and escalating when needed
- Maintain a full understanding of the clients business strategies objectives brand audiences and challenges advising on the communications solution that best meets their needs with the objective to becoming a trusted adviser
- Build excellent working relationships with key clients by attending regular meetings video conference calls planning sessions briefing meetings and participating in evaluation reviews
- Ensure success criteria are met and projects are delivered to time and to budget
- Work with the team to determine and test creatives across client owned channels
WHAT WE ARE LOOKING FOR:
- Were open to the see different levels of experience across different sectors
- Agency experience is a plus
- Experience delivering a broad range of multichannel marketing communications including digital and direct including email and banner experience
- Extremely organised with the ability to manage multiple projects simultaneously
- Ability to think strategically
- Ability to work within short timeframes and meet deadlines with ease and efficiency successfully managing schedules and priorities
- Highly motivated to learn grow and improve
- Personable approachable demeanor and motivating team player
- Moderate understanding of production and interactive processes
- Excellent oral and written communication skills
- Ability to manage and develop client and supplier relationships
- Basic understanding of financials to effectively manage budgets
WE OFFER:
- Healthcare with Bupa or Medicash
- 26 days holiday exclusive of bank holidays
- Mental health support
- Company pension scheme with The Peoples Pension
- Enhanced family friendly policies
- A flexible hybrid working policy
- Ride to work scheme
- Buddy Program: You will be paired with a Buddy to help you through your first weeks at DEPT
- A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training development and certifications.
- Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE
We are pioneers at heart. What does that mean We are always looking forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious selfdriven talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning that with people across 30 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.
DIVERSITY EQUITY & INCLUSION
At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.
Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity equity and inclusion Check out our effortshere.
Employment Type
Full Time
