Customer Marketing Manager Operations

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

SHOULD YOU ACCEPT THIS CHALLENGE...

Pure Storage is seeking a Customer Marketing Manager Operations to serve as the operational leader for our customer advocacy and marketing programs. In this role youll create and manage the foundation that ensures the success of our customer marketing initiatives. From database management and reporting to internal communications and process improvements your efforts will enable Pure Storage to foster meaningful customer relationships and scale our advocacy efforts.Youll thrive in this role if youre detailoriented collaborative and passionate about streamlining processes to create exceptional customer experiences.

• Customer Reference Management: Own and optimize Pure Storages customer reference database to ensure its accurate uptodate and aligned with business goals. Track customer participation and advocacy activity while identifying opportunities to deepen engagement.
• Vendor Partnerships: Act as the primary point of contact for thirdparty vendors managing contracts timelines and deliverables to drive flawless of projects.
• CrossFunctional Collaboration: Equip internal teams (sales marketing product and customer success) with advocacy assets and resources to maximize program impact. Foster alignment across stakeholders to amplify the voice of our customers.
• Program Analytics and Reporting: Build and manage dashboards to monitor program metrics such as advocacy engagement and reference utilization. Share actionable insights and recommendations with leadership to guide strategy and decisionmaking.
• Internal Enablement and Communication: Provide consistent updates on program initiatives including successes milestones and upcoming opportunities to internal teams.
• Customer Engagement Programs: Develop and execute creative welcome and thankyou programs that make customer advocates feel valued and appreciated.
• Process Improvement and Scalability: Identify and implement opportunities to streamline workflows automate tasks and improve overall program efficiency.

WHAT YOULL NEED TO BRING TO THIS ROLE...

• 10 years of experience in customer advocacy or program management.
• Bachelors degree in Marketing Business Communications or a related field.
• Strong organizational skills with exceptional attention to detail.
• Experience with CRM and customer advocacy platforms (e.g. Salesforce RO Innovation or SlapFive).
• Proficiency in reporting and analytics tools; ability to translate data into actionable insights.
• Outstanding written and verbal communication skills especially for internal communications.
• Proven ability to manage vendors negotiate contracts and oversee deliverables.
• Collaborative mindset and ability to manage crossfunctional stakeholders.
• Experience in the B2B IT sector (preferred).
• Proficiency with marketing automation tools (e.g. Marketo Eloqua) and reporting platforms (preferred).
• Creative thinker with a passion for building impactful customer engagement programs.

We are primarily an inoffice environment and therefore you will be expected to work from the Raleigh North Carolina office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

The annual base salary range is: $115000.00 $173000.00

Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events check out purebenefits for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

#LITH3 #LIONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events. Check out purebenefits for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.