Medical Records Technician

Cognito LLC a Planned Systems International (PSI) joint venture is seeking a Medical Records Technician to support the ICE Health Services Corps (IHSC) in Montgomery Texas.

As a civilian contractor working for Cognito you will utilize your abilities as a Medical Records Technician to provide the safe delivery of highquality health care to those in ICE custody.

• Be a Part of the Team: Cognito is a MentorProtg Joint Venture between QuarterLine Consulting Services and Resolution Think. Cognito is completely committed to providing highquality service to our customers and to delivering worldclass healthcare.
• The Benefits: Our team offers competitive compensation packages a full range of benefits continuing education and excellent worklife balance to ensure your success.
• Type of Work: Full Time
• Location: Montgomery Texas

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services. IHSC serves as the medical experts for ICE for detainee health care.

The Medical Records Technician (MRT) is responsible for the day to day tasks required to maintain the electronic health record(eHR) for IHSC. The responsibilities include but are not limited to: receiving scanning verifying and filing medical documentation ensuring complete medical records are provided when required. MRTs perform daily checks within the eHR and address any outstanding items with the appropriate staff member. The role of the MRT is integral to the overall function of the clinic and patient care ensuring accuracy and timeliness of available information for providers while also monitoring ongoing tasks for completeness. Through the eHR system the MRT will schedule appointments as requested perform data entry and running of data reports from the system. The MRT must always maintain confidentiality and security of the eHR. IHSC is a dynamic environment requiring flexibility by the MRT due to shifting priorities to meet mission needs on a daily basis.

• Prepares updates and maintains a medical record for each patient ensuring accuracy of information.
• Maintains appointment system for patients and clinical staff where applicable.
• Tracks compliance with internally scheduled patient appointments making timely reminder notices to IHSC staff prior to each appointment where applicable.
• Files/scans laboratory radiology and other reports in appropriate sections of the electronic medical record within prescribed timeline.
• Routes clinical reports to appropriate clinic staff within prescribed timeline.
• Archives clinical information from the medical record within prescribed timeline in accordance with established IHSC policy and procedures.
• Reviews all documentation for completeness and routes incomplete documents to the appropriate provider for correction prior to placing/scanning in the medical records.
• Uses multiple systems to process a variety of narrative and tabular material (e.g. correspondence tabular data reports etc. to prepare update and maintain a medical record and provide required and requested information to appropriate medical personnel.
• Performs record keeping functions in accordance with program policies and position.
• Maintains a high level of proficiency and ease of use utilizing electronic health records.
• Completes and passes Medical Records Technician competencies initially and annually.
• Completes all initial annual and ad hoc training as required/assigned.
• Serves as a team member for analyzing established protocol practices and identifying areas for improvement.
• Maintains patient confidentiality and confidentiality of medical records in compliance with the Privacy Act and HIPAA regulations in all work activities.
• Adheres to and maintains awareness of; IHSC Policies Procedures Directives Operational Memoranda and accreditation standards as prescribed by ICE/IHSC.
• Adheres to and participates in: IHSCs Safety Prevention Infection and Control Quality Improvement Patient Education and other programs and collateral duties as appropriate to position.
• Attends and participates in general/medical staff meetings.

• Degree: None
• Education: High School Diploma or GED equivalent
• Certification: Maintains Heartsaver CPR AED certification through the American Heart Association
• Experience:
  • Minimum 1 year of experience in a healthcare setting as a Medical Record Technician Unit Clerk Medical Record Clerk or similar position where the processing of electronic medical/health crecords was part of the daily responsibilities.
  • Minimum 1 year of direct experience with proficiency in Microsoft Office rograms specifically MS Word Excel Outlook and SharePoint
• Credentialing: Ability to pass background check and drug screen. Current physical and immunizations.

Required Knowledge Skills & Abilities:

• Knowledge of the basic principles of standard electronic medical record procedures methods and requirements to perform a full range of routine medical records management.
• Knowledge of the procedures rules operations sequence of steps documentation requirements time requirements functions and workflow to process electronic medical records to review records for accuracy and completeness and to keep track of processing deadlines.
• Knowledge of medical terminology.
• Ability to manage high volume of medical records daily to include intake discharge and requests for records from outside sources.
• Receives and processes requests for information in accordance with the Fair Information Practice Principles and Privacy Act.
• Ability to recognize documentation inconsistencies and take appropriate action to resolve.
• Ability to maintain an electronic medical record system and ensure compliance with all regulatory agencies that provide governance and guidance on handling medical records in an appropriate manner.
• Ability to work in a multicultural and multilingual environment.
• Ability to work approximately 90 of time using computers scanners and printers.
• Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands.
• Ability to adapt to sudden changes in schedules and flexibility in work requirements.
• Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients coworkers and other stakeholders.
• Ability to establish and maintain positive working relationships in a multidisciplinary environment.
• Ability to navigate in an electronic work environment including electronic health records webbased trainings and communications.
• Knowledge of and functional proficiency in common Microsoft Office programs specifically Microsoft Word Excel Outlook and SharePoint.
• Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

• The work requires some physical exertion such as long periods of standing; walking or jogging unaided over rough uneven or rocky surfaces; recurring bending crouching stooping stretching reaching or similar activities; or recurring lifting of moderately heavy patients or equipment.
• The work may require specific but common physical characteristics and abilities such as agility and dexterity visual and hearing capabilities.

PSI offers fulltime benefits eligible employees a competitive total compensation package that includes paid leave and options for employer sponsored group medical dental vision shortterm and longterm disability life insurance AD&D coverage legal services identity theft and accident insurance. Flexible spending account and health saving account options offer pretax savings for qualified medical dental and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses certifications and tuition reimbursement programs.

It is company policy to promote equal employment opportunities. All personnel decisions including but not limited to recruiting hiring training promotion compensation benefits and termination are made without regard to race color religion age sex sexual orientation pregnancy gender identity genetic information national origin citizenship status veteran status protected veteran status disability or any other characteristic protected by applicable federal state or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources by emailing or by dialing.