Customer Success Analyst
Customer Success Analyst
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Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fastgrowing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our awardwinning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with worldclass people and industryleading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out boomi or visit ourBoomi Careers page to learn more.
About the Role
We are looking for dynamic detailoriented and data driven professionals to join our newly established advisory team in Bangalore India. Partnering with Customer Success and Account Managers this team will play a pivotal role in strategic business development by scaling operational and high value engagements for our global customer base. The Advisors in this role will focus on supporting Operational Reviews Quarterly Business Reviews (QBRs) and Value Assessments (VAs) by demonstrating qualitative and quantitative benefits of the Boomi platform to various stakeholders within a customers IT organization. They will possess strong data acumen to product data platform usage adoption trends and value metrics to create insightsdriven customer deliverables that focus on enabling informed decisionmaking and continuous optimization of their Boomi implementation.
Location Bangalore
Key Responsibilities
Data Preparation and Analysis:
Extract and analyze platform usage adoption trends and value metrics to create insightsdriven customer deliverables.
Prepare databacked presentations by collaborating with Customer Success and Account Managers highlighting usage trends platform benefits cost savings and maturity assessments.
Operational Support for Reviews:
Prepare slides and data points for Monthly Adoption Reviews and QBRs.
Collaborate with account teams to tailor content based on customerspecific needs.
Value Assessments:
Conduct structured value assessments to showcase the business outcomes achieved through Boomi.
Develop and curate findings tied to documented outcomes using reference metrics like cost avoidance and ROI.
Insights and Contextual Updates:
Provide commentary on trends usage updates and contextualized feature recommendations based on customer activity and platform changes as well as industry trends and point of views.
Scalable Processes:
Work on a mix of automated and augmented processes to ensure consistent highvalue engagement across accounts.
Leverage tools and processes to streamline datadriven insights and support scaled success initiatives.
Standardize best practices for adoption and value realization discussions.
Requirements
Experience
5 years of background in Customer Success Advisory Data or Business Analysis or related roles.
Proficiency in data analysis and creating presentations for executivelevel discussions.
Analytical mindset with attention to detail and the ability to contextualize data into actionable insights.
Excellent collaboration communication and organizational skills to work with crossfunctional teams.
Familiarity with SaaS platforms and value realization methodologies including tools like PowerBI/Tableau Gainsight Salesforce and business intelligence platforms
Knowledge of cost optimization and ROI analysis in technology solutions.
Qualifications
Education: Bachelors degree or diploma in fields such as Business Administration Computer Science Information Systems or related disciplines.
Certifications
Have or achieve full Boomi Developer Architect and Administrator certifications within the first two months of employment.
Certifications in Data Analysis or Data Science vocational courses
Why Join Us
This is an exciting opportunity to shape a new team and directly contribute to scaling Boomis Customer Success operations globally. You will play a critical role in driving measurable value for customers and enabling their longterm success with the Boomi platform.
#LINR1
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Required Experience:
IC
Employment Type
Full Time
