Technical Service Manager
Technical Service Manager
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Job Description
Overview
Hayward Holdings Inc. (NYSE HAYW) is the largest manufacturer of residential swimming pool equipment in the world with a significant presence in the commercial pool market that is continuously growing. Hayward designs manufactures and markets a full line of residential and commercial pool and spa equipment including pumps filters heating cleaners salt chlorinators automation lighting safety flow control and energy solutions at our company owned facilities. Headquartered in Charlotte North Carolina Hayward also has facilities in Tennessee Arizona and Rhode Island as well as Canada Spain France Australia and China.
At Hayward we deliver exceptional products outstanding service and innovative technology to transform the experience of water. Guided by our values of Care Respect Lead and Grow we are committed to creating safe smart and sustainable solutions that inspire happiness and wellbeing.
The District Technical Sales Manager (DTSM) provides fieldbased technical and sales support for Hayward pool products and dealers. This role partners with District Sales Managers (DSMs) Business Development Managers (BDMs) and the Regional Service and Training Manager (RSTM) to develop and implement marketspecific strategies support new dealer relationships and build a strong local network of service providers. As a key resource for technical expertise and decisionmaking the DTSM plays a critical role in driving customer satisfaction and sales growth.
Responsibilities
1. Strategic Collaboration and Market Development
- Partner with DSMs BDMs and the RSTM to create and execute marketspecific sales and service strategies.
- Identify opportunities to grow sales within specific product categories customer segments or markets.
- Conduct regular business review meetings to evaluate progress address gaps and adjust plans.
- Implement initiatives to enhance the Hayward experience including aftermarket support training and service network optimization.
2. Service Network Management
- Build train and maintain a robust network of service providers to perform repairs and support Hayward products.
- Identify and recruit service providers to address network gaps.
- Serve as a technical resource and resolve escalated service issues.
- Train service providers directly or in collaboration with the RSTM.
3. Territory Management and Sales Support
- Manage territory budgets and contribute to annual sales planning.
- Support trade customers including builders retailers dealers and service providers to achieve sales goals.
- Conduct customer visits with DSMs to strengthen relationships and onboard new dealers.
- Facilitate training events and participate in trade shows and other local events to engage customers.
4. Technical Expertise and Customer Support
- Act as the local corporate presence for technical services proactively managing customer relationships through site visits feedback and training.
- Address and resolve escalated customer service issues.
- Conduct onsite repairs or education sessions as needed.
Qualifications
Requirements
- High school diploma required; 4year degree or pool industry experience preferred.
- 3 years of technical experience in the pool industry ideally in a fieldmanagement role.
- Expertise in swimming pool products repairs and applications. Proficiency in business tools and reporting systems.
- Strong skills in problemsolving collaboration and project management.
- Reside within a centrally located area of the territory to facilitate effective coverage.
Why Join Us
At Hayward we value diversity and are committed to fostering an inclusive environment where everyone can contribute grow and thrive. As a DTSM youll play a pivotal role in driving innovation and creating solutions that inspire happiness and wellbeing in our customers and communities.
Ready to Make a Splash
Apply today to join our team and make a difference with Hayward!
Required Experience:
Manager
Employment Type
Unclear
