Specialist Site IT Associate
Specialist Site IT Associate
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Job Description
Pay Range : $22 $25/hr on W2
Serves as a source of technical assistance and support to the user community for data voice video hardware and software. Responds coordinates diagnoses and troubleshoots calls for break/fix software installs moving/relocating and equipment swaps in a timely manner; or escalates problems on behalf of the customer to the appropriate technical staff for resolution. Electronically documents activities. Supports and maintains effective relationships with users.
- Provides and documents daytoday technical support to employees for internal desktop systems software hardware data voice and related peripherals. Installs configures and troubleshoots desktop systems/workstations peripherals voice/mobile devices and network issues.
- Maintains passwords data integrity and file system security for the IT environment
- Organizes and follows complex and/or detailed technical procedures
- Consults with clients to resolve technical problems and ensure customer satisfaction.
- Provides courteous and timely customer service tracks inventory of IT assets
- Knowledge of Windows operating systems client/server environments within a corporate network structure fundamental networking concepts and troubleshooting methodologies.
- The ability to communicate effectively with a diverse team and work as a team player in a fast paced environment.
- Explain and communicate complex technical processes and terminology to a nontechnical audience
- Seeks customer feedback to adapt and meet customer expectations and deliverables.
- Ability to troubleshoot customers problems by phone video or in person.
- Associate degree or equivalent experience / certifications
Company Benefits include:Healthcare Paid Sick leave & 401k (with 4 employer match)
If interested kindly send us your update resume at
Required Experience:
IC
Employment Type
Contract
