Parts Manager
Parts Manager
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Salary Not Disclosed
1 Vacancy
Job Description
West Bend HarleyDavidson
About Us
West Bend HarleyDavidson is a part of the Windy City Motorcycle Company (WCMC). Windy City Motorcycle Company is a veteranowned company that operates as more than just a motorcycle retailer. We are a team of riders catering to other riders. As the largest motorcycle retailer in the industry WCMC is setting the standard and shaping the future of motorcycle retail experience. Our teams are fueled by their passion for fulfilling dreams of riding twowheeled threewheeled and power sports vehicles making each day at work an exciting new adventure. If you share our passion for motorcycles and power sports vehicles then come join us by rolling on the throttle!
Responsibilities
The Parts Manager at West Bend HarleyDavidson will be responsible for the efficient and profitable operations of the parts department. The experienced and successful candidate will be a handson leader with the ability to develop strong working relationships with staff vendors and customers.
1. Department Operations
- Oversee the intake storage and distribution of parts inventory.
- Maintain clean and organized parts storage areas.
- Establish and maintain effective working relationships with customers employees vendors and suppliers.
- Supervise parts personnel including cashiers and other clerks.
- Prepare reports regarding parts ordering inventory pricing and margin objectives.
- Manage all staff training and development activities.
- Ensure compliance with all product warranty and recall policies.
- Review sales records and monitor slowmoving parts and ensure timely replenishment.
- Provide training and guidance to staff including safety policies.
- Develop and implement strategies to maximize parts sales and meet customer expectations.
2. Customer Service
- Provide prompt dependable highquality partssales to customers by using current proactive feature benefit sales techniques.
- Greet customers immediately in a courteous and friendly manner.
- Ensure customers are properly qualified for needs wants and ability to buy.
- Ensure crosssales of motorcycles financing general merchandise warranties HOG Dues insurance products and services.
- Develop and ensure the use of a common and consistent quotation methodology for partssales and purchases.
3. Management
- Maintain sales followup programs.
- Maintain budgeted revenue and expense objectives.
- Maintain efficiency reports on partsassociates.
- Provide reports to GM as requested.
- Attend training sessions to keep current with partsdepartment issues.
4. Supervisory
- Establish departmental work schedule balancing the workload of all employees.
- Train Parts Associates to use consistent and current sales methodologies.
- Manage employee performance (evaluate and counsel) and conduct performance reviews in a timely manner.
- Assist with recruiting interviewing hiring and terminating employees according to company policy and procedure.
Requirements
- Bachelor of Science in Business or related field (Preferred)
- 5 years experience in the Auto or Motorsport industry with at least 2 years in a parts management role.
- Comprehensive knowledge of parts operations and inventory control processes.
- Proven track record of developing and leading successful teams.
- Working knowledge of Microsoft Suite
- Outstanding customer service and communication
- Excellent organizational problem solving and decision making skills
- Ability to multitask
- Strong problem solving and analytical ability
Benefits
Health Plan
Dental Plan
Vision Plan
Life Insurance
401k Plan with company match
Paid Time Off
Business casual dress code
A fun environment
Windy City Motorcycle Company is an equal employment opportunity employer. We welcome all to come as they are!
Required Experience:
Manager
Employment Type
Full-Time
