Analyst Data Operations
Analyst Data Operations
Posted on :
07-04-2025
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1 Vacancy
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Job Description
Overview
Analyst executes the more complex tasks on the processing and hosting modules of the EDRM framework; complexities arising because of unusual datatypes or sheer size of ediscovery Projects. This role is a custodian of the tacit knowledge required in Data Operations team. Senior analysts with their years of experience play a pivotal role in developing junior associates and analysts.
Responsibilities
- Ensure Operations activity progresses as scheduled and required for the eDiscovery projects
- Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift
- Support managers by providing project status and issue reporting as required
- Provide regular project status and issues updates to Operations management team (Global)
- Delegate tasks across Operations shifts as required to maintain consistent level of service
- Perform duties of a shift lead from time to time including proactive queue management quality control & resource management
- Modify and execute complex SQL queries and data file management tasks
- Track and record project workflow and milestones as required
- Use various ESI discovery data processing platforms to extract text and metadata from electronic documents
- Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes
- Troubleshoot issues that may occur during data loading into hosting platform for review
- Support Project Management by assisting with document searching and tagging in hosted databases
- Prepare client data deliverables (including exception reports delivery reports execute custom tasks etc.
- Determine the most effective and efficient way to complete tasks and meet client expectations with available resources
- Troubleshoot and resolve issues prior to escalation to Operations management and/or engineering
- Perform quality control of work product including production QCs metadata population checks etc.
- Provide formal class room based training to other team members on Ediscovery applications and concepts
- Participate in regular policy and procedure review meetings with other team members
- Assist Operations management with various administrative tasks (e.g. scheduling)
- Coordinate with other Ediscovery teams (Collections Forensics Application Support Quality Control Engineering and PMs) to appropriately plan engagements to meet client deliverables/timelines resolve specific issues and improve overall quality and efficiency
- Assist Operations management with planning and documentation of Operations policy and processes
- Conduct and participate in knowledge sharing sessions organized by Operations team from time to time
- Get certified with industry leading certificates like RCA Nuix Master six sigma etc.
Qualifications
- Fouryear college degree preferred preferably in a technical discipline (e.g. Computer Science Computer Information Systems etc.
- 14 years of related EDiscovery or strong database/scripting experience
- Experience working under tight deadlines in fastpaced data production environments
- Excellent verbal and written communication skills
- Strong analytical and problemsolving skills
- Strong working knowledge of basic PC functions and Windows environment (e.g. MS Office)
- Knowledge of general database networking and filesystems concepts
- Experience with several of the following preferred: SQL Visual Basic/VB Script MSAccess Advanced text editors and MSOffice
- Ability to perform troubleshooting and learn customized proprietary software
- Intermediate to advanced knowledge of several ESI data processing platforms (e.g. Nuix Venio ECapture Attenex Workbench LAW TRUE Autonomy Clearwell Stratify etc.
- Ediscovery products certifications are an added advantage
- Intermediate to advanced knowledge of several ESI data hosting platforms (e.g. Concordance Relativity Introspect Ominx Catalyst Attenex DocMapper etc.
- Ability to read and interpret quality rules operating and maintenance instructions and procedure manuals
Work timing:
- Rotating Shifts: 6 AM 3 PM 2 PM 11 PM 9 PM 6 AM (timings may vary depending on business requirement)
- Permanent Shift: 9 PM 6 AM
Required Experience:
IC
Employment Type
Unclear
Department / Functional Area
Key Skills
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