Event Reservations Manager
Event Reservations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Job Title: Event & Reservations Manager
Overview: We are seeking a highly organized and customerfocused individual to join our team as an Event & Reservations Manager at Moxy Hotel. This dual role combines the responsibilities of managing guest bookings and reservations with the coordination of event sales production and . The ideal candidate will provide exceptional service to guests and clients maintain accurate records and ensure seamless operations across both reservations and events.
Key Responsibilities:
Event Coordination:
- Assist the Director of Events in the sales production and of events.
- Create and manage contracts through TripleSeat Software based on details provided by the Director of Events.
- Email contracts to clients finalize bookings and handle deposit charging posting and BEO distribution.
- Update and maintain accurate Banquet Event Orders (BEOs) in the reservation system as per client changes.
- Prepare and print BEO menus ensuring all details are accurate and up to date.
- Conduct client site inspections and provide guidance as needed.
- Serve as the onsite contact for events ensuring that event setup and production align with client specifications.
- Assist with event supply sourcing ideation and coordination with DMC visits.
- Support Food & Beverage outlets during regular business hours outside of events.
Guest Booking & Reservation Management:
- Oversee and manage all guest bookings and reservations for Moxy Hotel.
- Ensure that reservation requests are accurately processed updated in the system and confirmed.
- Maintain accurate records of reservations including guest details payment information and special requests.
- Address guest inquiries assist with booking adjustments and ensure a positive reservation experience.
- Collaborate with internal hotel departments to ensure smooth reservation operations.
Collaboration & Communication:
- Work closely with Moxy Hotels management to ensure that systems and information are readily available to facilitate seamless reservation and event management.
- Communicate effectively with both internal departments and external clients to ensure smooth operations.
- Coordinate with other team members to ensure that event meets or exceeds guest expectations.
Qualifications:
- 3 Years minimum experience in event coordination and management customer service or hospitality is preferred.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills both written and verbal.
- Ability to work independently and collaborate effectively with other departments.
- Proficiency with reservation and event management software (TripleSeat experience is a plus).
Additional Skills:
- Strong attention to detail and a proactive approach to problemsolving.
- Flexibility to manage both guest bookings and event coordination simultaneously ensuring highquality service in both areas.
About Us
HHM Hotels is proud to be an equalopportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.
To see other opportunities at this location click here.
Required Experience:
Manager
Employment Type
Full-Time
