SR UX Writer
SR UX Writer
Posted on :
07-04-2025
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1 Vacancy
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Job Description
We are looking for a Senior User Experience Writer 7 yrs experience) who has recent digital consumer experience with the AEM product suite including Sites and Assets. Role Summary: This job will establish and maintain copy excellence across our Highmark Health digital products and apps. In this role you will collaborate with a crossfunctional group of designers product managers and brand partners to deliver functional and intuitive messaging and microcopy that guides our users to success. Essential Responsibilities: Clearly define and document the decisions and writing standards utilized while creating the content components (errors messages instructional guides promo texts and notification messages) including accessibility guidelines and interactions. Actively contribute to the composition of expressive scalable and intuitive digital content and microcopy (buttons links labels calls to action) helping our users complete tasks successfully and efficiently. Collaborate to solve challenging and at times emotional healthcare needs with human centered design thinking and communicate solutions with language and storytelling that is on brand. Propose humancentered content changes using data gathered from how users interact with our digital products while balancing the needs of our business partners and suggested edits from senior subject experts. Act as an ambassador for content strategy championing and driving cultural change unafraid to challenge the status quo and reimagine how we do business to deliver superior customer experiences.EXPERIENCE Required 3 years using writing and communication skills with a proven track record of competent digital content design and understanding of the strategy behind UX writing and how it differs from brand 1 year writing for mobile and web applications preferably consumer facing Preferred 1 year creating digital content in highly regulated industries such as medical device/ healthcare or financial institutions 1 year with digital technology humancomputer interaction online products and UX design including basics of using Figma 1 year creating accessible content designs with experience working within reading standards regulations and guidelines (i.e. WCAG) to advocate for inclusive design for all users 1 year using facilitation collaboration and consensusbuilding skills with experience in presenting to large crossfunctional teams and Senior leadership Multilingual or familiarity with localization and mapping of content into various languages EDUCATION Required Bachelors Degree in Communications Journalism Technical Writing UX Writing Human Computer Interaction Content Design or Digital Content Creation in a relevant field. Substitutions 6 years of related and progressive experience in lieu of Bachelors degree Preferred UX or UX Writing or Content Design Certification/CourseworkSkills:Bring passion and curiosity about content design emerging conversation design patterns and digital writing trends to help design and brand partners understand potential pitfalls and opportunities of creating content for user interactions Comprehensive understanding of writing best practices for digital content messaging and microcopy user experience writing standards and guidelinesAbility to present to teams and seniors within an organization both verbally and in writing
Employment Type
Full-Time
Key Skills
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