GUEST SERVICES REPRESENTATIVE - Full Time 6 Month Position
GUEST SERVICES REPRESENTATIVE - Full Time 6 Month Position
Posted on :
07-04-2025
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1 Vacancy
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Job Description
At Esalen we believe in the power of our potential both in our staff and in our global community of students and faculty who turn to us for transformative learning experiences. More than 50 years ago Esalen cofounders imagined a place inspired by Abraham Maslows psychology of peak experiences and Aldous Huxleys belief in human potentialities the unrealized capacities of our mind and body. Today we build on this legacy by creating deep connections in a world challenged by disconnection and isolation; reigniting awe and wonder to spark greater curiosity about ourselves and others; and asking the questions that can lead to transformative change both for an individual and society.
Esalen isnt just a place to work its an invitation to help change the world.
OVERVIEW
- This fulltime guest services representative position reports to the Guest Services Director and Supervisor(s). We are interested in someone that loves to work with people to serve others has a passion for understanding the details and a drive to make it better. Our team is responsible for the experience of our guests from the initial reservation to checkin orientation answering questions booking massages processing payments Covid19 screenings maintaining our retail space and supporting our guest and staff needs.
- Prior work experience at Esalen is essential thus for consideration the candidate must be a graduate of Esalens 3 month REEP program or a current staff member who has been employed for at least three months.
KEY RESPONSIBILITIES
- Shifts will be split between the Front Desk and the Gate. May include overnight shifts.
- Providing exceptional customer service welcoming and supporting our guests faculty and staff with kindness and respect review incoming requests answer phones manage guest complaints using traumainformed language
- Assist with onboarding and training new team members
- Working with other departments to ensure all guests and faculty communications are documented
- Organize all checkin materials for visiting guests faculty scholarship recipients and staff enrolled in workshops.
- Completing Daily checklist; includes call and email queue management system massages booking online retail purchases stocking and daily shift notes.
- Strong knowledge of the reservation PMS (property management system) massage booking software and retail management software
- Troubleshoot and problem solve guest and faculty concerns communicate the problem/solution results in shift notes and in the PMS
- Work closely with all team members to review our Guest Services processes to ensure effectiveness efficiency and high quality guest service. Requires the ability to collaborate well with others collect ideas and formulate and recommend improvement plans.
- Gate shift duties will include but not limited to: checking in staff guests and faculty parking management conduct property patrols and facilitate guest support.
- Monitor all campus entrances radio traffic monitoring emergency response management provide First Aid support CPR certified emotional support for those in shock or crisis conflict prevention and resolution
QUALIFICATIONS
- At least 23 years Customer Service experience with a passion for exceptional service
- Customer Reservations experience and exceptional phone manner
- Strong communication skills and boundary setting ability
- Ability to make effective decisions and deal compassionately with difficult situations
- Proven team player maintaining healthy relationships with coworkers other departments and guests
- Ability & willingness to train new team members
- Self motivated responsible open to receive guidance and be able to provide feedback with care and respect
- Detail & solution oriented highly organized and proficient in seeing a project through to completion.
- Experience with reviewing business procedures finding and recommending improvements that provide a quality guest experience and efficient and effective ways of operating.
- Strong computer skills Able to work with Microsoft Office Suite Google Suite Adobe
FLEXIBILITY
- Esalen functions best when all staff work toward the common mission of encouraging everyone to reach our highest human potential. With this goal in mind this job description is not intended to cover or contain an allencompassing listing of activities duties or responsibilities that may be required. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice based on Esalens and your teams needs.
COMPENSATION
- 6 Month position
- Wage range $18$20/hour
- Full Time 40 Hours/week
- Housing available onsite (residential fee charged)
- All meals provided
- The pay for this position is commensurate with experience. Esalen gives teammates access to an extensive range of daily experiential classes (yoga dance tai chi and meditation) and ongoing inhouse education and training programs. In alignment with Esalens mission in advancing human potential staff are encouraged to engage in a wide range of personal and professional development programs designed by Esalen faculty and staff.
CERTIFICATION
- REEP Apprentices have the opportunityto earn an Esalen certificationover their 6 month contract that highlightsthe departmental core competencies and transferable skills fulfilled and acknowledges the hours spent engaging in professional and personal development. The certification processhonors individual learning tracks giving participants credit for their holistic engagement in Esalens educational community and celebrates a graduation point with a capstone project.
$18 $20 an hour
The Esalen Institute is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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