Customer Service Representative B2B
Customer Service Representative B2B
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Job Description
Customer Service Representative at Envalior
Join us in our mission to shape the future of highperformance materials! At Envalior we are looking for a dedicated Customer Service Representative who is committed to providing topnotch service to our customers. You will be an integral part of our team ensuring that orders are received processed and executed efficiently and accurately.
Your role involves not only answering customer inquiries but also proactively managing customer relationships and addressing their needs with care and efficiency.
Key Responsibilities:
- Process and manage customer sales orders ensuring material availability correct pricing and accurate data entry into the ERP system.
- Monitor and track open orders communicate shipping updates or delays to customers and coordinate with logistics and planning teams as necessary.
- Handle customer returns replacements and complaints ensuring effective communication and documentation.
- Act as a liaison between customers and internal teams including sales product management logistics finance and supply chain management.
- Maintain and update customer data process credit approvals manage pricing updates and handle vendormanaged inventory orders.
- Support financial processes including issuing credit/debit memos consignment reconciliation and working with finance teams to manage account balances.
Requirements
Requirements:
- Degree in Business Administration Commerce or a related field.
- Minimum of 5 years of experience in Customer Service or a similar role.
- Strong communication and interpersonal skills.
- Familiarity with SAP ERP systems is preferred.
- Ability to work in a complex fastpaced environment.
Benefits
WHY ENVALIOR
Working for ENVALIOR means the opportunity to really contribute to improve peoples lives and solving the challenges of todays world. Challenging jobs career opportunities and an inspiring environment allow you to enhance your personal development. Envalior recognizes that the ongoing success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy recognizing individual and team competencies and performance.
Competitive Compensation:
Join us at Envalior and enjoy competitive compensation packages inclusive of a global bonus program and individual performance bonuses ensuring your hard work is recognized and rewarded.
Comprehensive Benefits:
Your wellbeing matters to us. At Envalior we provide an array of benefits supporting your financial security health and overall wellbeing. This includes retirement plans health programs life insurance and comprehensive medical care.
WorkLife Balance & Flexibility:
Maintain a healthy balance between work and personal life with Envaliors commitment to supporting your schedule.
Training & Development Opportunities:
At Envalior your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training coaching and mentoring.
Diversity & Inclusion:
At Envalior our people drive our success so its only right that we provide a diverse and inclusive working environment and foster a culture of belonging openness and respect. We value diversity as a cornerstone of our success. We are committed to nurturing and empowering every individual to reach their full potential.
APPLY NOW!
Ready to pioneer change with Envalior Join us in our mission to drive innovation sustainability and excellence. Apply today and become a part of our transformative journey towards a more sustainable future.
Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions feel free to connect directly with our recruiter
Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability you may contact us
OUR HERITAGE
With a combined heritage of over 100 years Envalior brings together two established global materials players: DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material application and design expertise enables our customers to develop and launch sustainable futureproof designs. Envalior is the brand new materials powerhouse that was Launched in early 2023.
We aim to be a global leader in sustainable and highperformance engineering materials. We imagine the future by shaping the world of today and tomorrow. Were conscious that this is both a privilege and a responsibility so when we imagine the future were guided by our key values to help us create a better world.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
