The Communication Specialist/Technician under the supervision of the Communication Center Supervisor is responsible for the coordination of air and ground transports office/clerical tasks and preliminary billing tasks. Overall communications are via phone radio verbal text and written word. The Communication Specialist/Technician will be able to think and function independently as well as project a positive image as a customer representative at all times.
Responsibilities
Operations
* Utilizes all modes of communication to promote maintain and enhance air and ground operations.
* Obtains patient information from a variety of sources.
* Composes clinical crews and notifies flight crews gathers patient equipment needs coordinates arrivals at the airport and/or hospital.
* Demonstrates Flight/Unit following via radio and/or landline contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units as well as to promote safe patient care missions.
* Notifies receiving hospital and ground transport of ETAs.
* Skilled in the current systems utilized in the communication center.
* Assists with orientation of new Communication Specialists/Technicians.
* Navigation techniques/terminology transport following and map skills.
Documentation
* Utilizes the dispatch software for data entry reports and statistical retrieval.
* Obtain prior authorization as needed and prepare long distance flight quotes.
Compliance/Safety
* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Completes all company mandatory modules and required job specific training in the specified time frame.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for position ensures all certifications and/or licenses are uptodate and valid prior to expiration dates.
Qualifications
Education
High School Diploma or GED Required
Certification & Licensures
Guardian Air Transport: Current IAMTCS Certification (within 2 years of hire) Required
Heartsaver or RQI/BLS (American Heart Association) Preferred
Guardian Medical Transport: BLS (American Heart Association) Preferred
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