Customer Success - Associate - Health Awareness Programs

Mission of the Position
The Customer Success Associate will proactively engage with customers to provide strategic
and tactical guidance to them in order to increase the value they acquire from HealthSetGo suite
of Health services and products. As a Customer Success Associate you should provide timely
support to our customers with good interpersonal and communication skills written & verbal.
We are looking for analytical problem solvers who will understand issues and to resolve
customer issues with quick thinking as well as upsell organization products/services.

Job Description
Query Resolution
Work with internal crossfunctional teams (product sales presales marketing tech etc.
to ensure customers issues/solutions are addressed.
Ability To Comprehend & Respond To All Customer Queries (Through
Whatsapp/Email/Call) With Immediate Resolution (Real Time) To Ensure Customer
Satisfaction.
Communicates Effectively Oral As Well As Written Ability to recognize the tone and
mood of customers through written and voice communication.
Adaptable & Customer Centric Approach To Situations To Deliver Superior Service
Personalization/ Empathy In Communication.
Ability To Take Independent Decisions & Meet Stringent Deadlines.
Interact directly with Product and Engineering teams to identify areas where we can better
serve our customer base through automation or added features.
Upselling
Upsell services and products of the organization upon identifying the need of the
customer.
Meet the turnaround times and targets of the organization.
Qualification
Academic Background: Graduate from a good institution.
Functional Skills/Capabilities: Strong Interpersonal Communication & Writing Skills
Accompanied By Quick Comprehension & Clear Articulation
Quick Navigation Ability Web Savvy Basic Troubleshooting Knowledge Multitasking:
Ability To Toggle Between Screens/Tools
Requirements & Skills
Strong clientfacing and communication skills.
Proven working experience in providing Customer support by Whatsapp/Email/Calls.
Working knowledge of help desk software and database management.
Advanced troubleshooting and multitasking skills.
Customer service orientation

About Company
Our client is Indias largest healthcare organization dedicated to promoting health in schools. Currently operating in over 77 cities across the country serving over 250000 students. This pioneering healthcare services organization for schools is committed to ensuring that every child develops healthy habits from a young age. They offer 360degree services that take care of every healthcare need within school campuses. Their innovative initiatives in providing healthcare programs in schools have earned them many prestigious global awards. Schools can choose from a variety of customizable services based on their size and requirements. These programs include health checkups and online reports emotional wellbeing insurance health education health centers and COVID19 reports. In summary our client is an outstanding healthcare organization that is dedicated to promoting the health and wellbeing of students in schools throughout India. Their services are comprehensive innovative and customizable making them an invaluable partner for schools seeking to provide highquality healthcare services to their students.

Required Experience:

IC