Sr Client Services Manager
Sr Client Services Manager
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1 Vacancy
Job Description
Why Work for Saddle Creek
Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a familyoriented company that lives by its values and offers competitive pay and benefits join our team today.
Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc. unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.
Location: Forth Worth TX
Position Description
Client Services is responsible for providing clients with highquality professional client service and acts as a liaison between the client and Saddle Creek. They assist clients on all issues by investigating and resolving a wide array of client questions and concerns using a variety of systems and offer solutions in a positive manner. They establish and maintain effective professional working relationships with associates other agencies clients and the public.
Responsibilities
- Support client relationships by becoming an extension of our clients business. Build strong rapport with partners including managing relationships expectation setting and status communication; develop and implement a regular schedule for meeting with a client either formally or informally in person or by teleconference
- Represent and act as a liaison to work in conjunction with Directors Managers Supervisors and Client Services to plan develop and implement procedures for our clients to ensure facility client service and warehousing best practices are followed.
- Proactively identify process improvements that enhance Clients experiences and streamline operations; provide a positive response to problem resolution and ensure all relevant Saddle Creek departments are appropriately involved and kept up to date.
- Develop/maintain regular service reports shared with the Client that give visibility to volumes labor planning service commitments etc. Ensure that the Client is serviced within their guidelines and SCLS policies and procedures
- Initiate formal project plans as required to ensure initiatives and postmeeting followups are prompt and wellexecuted.
- Maintain oversight of processing issuing and mailing of daily weekly and monthend client reporting billing and collection efforts as compared to best practices and to keep consistency across multiple sites where applicable to that client.
- Partner with Client to determine future business needs and lead the implementation of all newly approved solutions. Ensure communication between all operating divisions is maintained and follow through with any pending items
- Manage develop and lead the Client Services team to achieve goals which align with SCLS strategic plan using applicable tools and systems.
- Analyze scope and coordinate problem resolution and ensure all relevant Saddle Creek departments are appropriately involved and kept up to date. This may include troubleshooting system integration or inventory issues to resolve short term issue and find long term solutions.
Qualifications
Education/Experience
- Bachelors Degree (preferred) and at least seven 7 years of customer service/account management experience preferably within a directtoconsumer eCommerce environment OR
- Associate Degree (preferred) and at least nine 9 years of customer service/account management experience preferably within a directtoconsumer eCommerce environment
- High School diploma/GED required
Knowledge Skills and Abilities
- Must have a proven track record of providing exceptional customer service which assists in the development and retention of clients
- Proficiency in Microsoft Office applications; Word Excel and PowerPoint
- Ability to read analyze and interpret policies metrics and contracts
- Must be able to multitask problemsolve prioritize and work under pressure
- Experience working with client service management systems (CSM) warehouse management systems (WMS) order management systems (OMS) or truck management systems (TMS)
- Previous experience in a busy warehouse office or similar environment
- Knowledge of Limited Quantity Dangerous Goods shipping regulations is a plus
#LIAH1
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Benefits:
Benefits packageincluding medical dental vision HSA and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO posterhere. View the Pay Transparency Nondiscrimination Provisionhere. View the EVerify Postinghere.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an email toand let us know your contact information and the nature of your request.
Required Experience:
Manager
Employment Type
Full-Time
