Sr Production Support Lead Warren NJ HQ
Sr Production Support Lead Warren NJ HQ
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Job Description
Title:
Sr. Production Support Lead / Warren NJ (HQ)Company:
Everest Global Services Inc.Job Category:
TechnologyJob Description:
Everest is a leading global reinsurance and insurance provider operating for nearly 50 years through subsidiaries in the Europe Bermuda Canada Singapore US and other territories. Our strengths include extensive product and distribution capabilities a strong balance sheet and an innovative culture. Throughout our history Everest has maintained its discipline and focuses on creating longterm value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.
Everest is a growth company offering Property Casualty and specialty products among others through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint deep client relationships underwriting excellence responsive service and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.
We take pride in being known in the industry as nimble entrepreneurial and responsive. Our culture is innovative we empower our employees to make business decisions within our risk framework at a local level.
At Everest we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them including:
Generous tuition/continuing education reimbursement
Mentoring opportunities
Flexible work arrangements
Talent development initiatives
Networking groups
Job Details:
In order to support Everests expansion we are seeking a Senior Production Support Lead to join our growing Global Production Operations team. This role will be supporting our Insurance Application portfolio. You will be helping understand the changing needs of the application users by managing production ticket resolution prioritizing production fixes documenting changes supporting the application usage and working with team and business leadership for key metric reporting.
Responsibilities:
Lead incident management and provide support to teams for triaging the issue.
Liaison between technology and the business community including outsourced vendors
Oversee root cause efforts for production defects working with cross functional and technical teams.
Interact with infrastructure release management change management QA DBA and application teams.
Provide regular status reports to management on application status and other metrics.
Coordinate escalation and resolution of major service issues.
Report promptly to management and business partners regarding critical outages until resolution
Manage offshore outsourced vendor to an SLA and of critical situations
Coordinate areas of communication within firm having impact on scope budget risk and resources
SLA Management Metrics / KPI development to drive a higher degree of customer satisfaction.
Report on status of development and quality to management.
Capacity Planning/Forecasting
HandsOn management of L3 escalations
Basic Qualifications:
Bachelors degree in computer science or related technical discipline.
10 years of experience in Business logic and application flow Production/Application Support preferably .net
5 years Interacting with business stakeholders on defining and supporting applications.
5 years acting in a management or lead capacity.
Deep knowledge of Insurance business
Experience Supporting Cloud Platforms Azure preferred.
Knowledge of Agile Methodology SCRUM framework SDLC CI/CD DevOps
Experience supporting largescale distributed systems
Deployment tools like Repliweb HP DMA Jenkins UDeploy & Ansible.
Knowledge of Prod/Contingency patching process for supporting them during patch cycle
Knowledge of ITIL framework including ITSM Incident Change and Problem management.
#LIRS1
#LIHybrid
Our Culture
At Everest our purpose is to provide the world with protection. We help clients and businesses thrive fuel global economies and create sustainable value for our colleagues shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Clickhereto learn more about our culture.
Our Valuesare the guiding principles that inform our decisions actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. . Efficiency. Humility. Leadership. Collaboration. Diversity Equity and Inclusion.
Our Colleague Behaviorsdefine how we operate and interact with each other no matter our location level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.
All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues and the global communities we serve.
Type:
RegularTime Type:
Full timePrimary Location:
Warren NJAdditional Locations:
Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion or creed sex (including pregnancy) sexual orientation gender identity or expression national origin or ancestry citizenship genetics physical or mental disability age marital status civil union status family or parental status veteran status or any other characteristic protected by law. As part of this commitment Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Everest Benefits at
Required Experience:
Senior IC
Employment Type
Full-Time
