Guest Services Representative
Guest Services Representative
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Job Description
Salary Range:$15.14 $18.93 Hourly
Job Summary:
Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. These positions must also process class and activity registrations sell facility membershipsschedule facilityrentals and work concessions.
Benefits: This position is benefits eligible. Please view our benefits guide here.
This is a continuous posting and may be closed at any time.
Experience Knowledge Skills:
Minimum Requirements
- Current certification in CPR First Aid and AED or ability to obtain within 3 months of hire required.
Preferred Qualifications
- Experience and knowledge of computer operations and use of software packages including Microsoft Office applications desired.
- Spanish/English bilingual skills desired.
Knowledge Skills and Abilities
- Knowledge of the business and organizational structure of Colorado municipalities.
- Collaboration skills including the ability to work with others from different areas and backgrounds to reach a common goal.
- Computer skills including the ability to utilize Microsoft Office programs (i.e. Word Excel PowerPoint Outlook etc. and learn and experiment with new software and systems.
- Interpersonal skills including the ability to facilitate interaction communication and teamwork between others
- Oral written and listening communication skills including the ability to accurately interpret what others are saying and convey messages information concepts and details accurately and clearly.
- Organizational skills including the ability to set and meet goals and deadlines manage appointments create schedules coordinate and facilitate meetings and make decisions.
- Ability to work under pressure manage multiple concurrent and competing tasks and responsibilities and adapt to changing priorities while maintaining personal effectiveness.
- Ability to prioritize work meet deadlines and stay on task when completing special projects and daily assignments.
- Ability to work independently with minimal supervision and reliable professional judgment as well as collaboratively with a team to achieve desired results.
- Ability to maintain a strong work ethic positive problemsolving attitude and enthusiasm for the work performed.
- Ability to selfstart and take initiative in completing daily tasks and special projects.
- Ability to focus on activities that have the greatest impact on meeting work commitments.
- Ability to establish and maintain partnerships with a variety of internal and external constituencies.
- Ability to communicate and work effectively with individuals from diverse backgrounds cultures and ages.
- Ability to navigate a complex political environment.
Essential Functions:
Customer Service
- Greet all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
- Deliver prompt and professional solutions to both external and internal customer inquiries through facetoface phone and email interactions. Inquiries will focus on the services programs and activities offered by the facility as well as the entire Culture Parks and Recreation Department.
- Answer and transfer a high volume of telephone calls.
- Provide courteous service to patrons requiring program registrations facility bookings reservations and daily use of the facility.
- Provide comprehensive tours of the facility to those who inquire.
- Provide quality customer service through the development of relationships with participants community members and various organizations.
- Participate in regular team meetings to ensure consistency is maintained throughout recreation facilities.
- Properly handleand preparefood according to safe serve guidelines.
- Assist in restocking supplies and proper sanitation procedures.
Technology and Risk Management
- Learn and use recreation management software RecTrac for entry desk operations including membership sales program registration facility rentals and point of sale services.
- Learn and use Connect to Concepts for operations documentation.
- Assist with ensuring marketing materials website and social media sites are updated with accurate information.
- Follow and assist in the enforcement of risk management and emergency response training.
Memberships and Operations
- Process and assist with promoting membership sales at the Ice Haus.
- Aid patrons in registrations for activities programs and events.
- Maintain and update family and organization accounts.
Supervisory Responsibilities:
- No Supervisory responsibilities.
Work Environment andPhysical Requirements:
Work Environment
- Frequent and heavy contact with the public and City employees in person and by telephone.
- Frequent interruptions.
- Flexibility to work early mornings weekdays nights weekends evenings and holidays.
- Work is performed in an open office environment with heavy noise levels at times.
Physical Requirements
- Vision to perform physical activities read computer keyboards reference books and other written documents.
- Strength and stamina enough to walk stand stretch bend lift or carry up to 50 lbs.
- Manual dexterity enough to complete daily work such as operate computer keyboards drive and operate motor vehicles and operate other office equipment and complete paperwork.
Travel
May travel up to 10 of the time.
EOE Statement:The City of Greeleyprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
ADA Statement: We are committed to an inclusive and barrierfree search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: .
Conditions of Employment: Candidates must successfully complete all preemployment screenings and employment eligibility verification. Preemployment screenings include a drug test a background and national sex offender search a motor vehicle record search and for some positions a physical demands evaluation. For more information about City policies and practices during the recruitment process including but not limited to EOE Reasonable Accommodation and preemployment screenings please visit our career pageHERE.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
