Customer ServiceInside Sales
Customer ServiceInside Sales
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Job Description
This job is being posted by Ponca City Development Authority. Its a job for Century Products and the contact person is emailprotected
OBJECTIVE:
Support activities within the sales group of an American manufacturer with emphasis in agricultural products. Provide customer service to all dealers and distribution. Responsibilities include sales support for all managers. Activities would include identifying leads and reaching targets through telephone email webinar and direct interactions.
DUTIES and RESPONSIBILITIES:
Make outbound calls to existing clients to cross sell and up sell
Handle inbound unsolicited prospect calls convert into sales or pass along to necessary departments
Ensure leads are passed to team with calltoactions complete profile information
Collaborate with team to make necessary strategic sales tactics
Maintain company database through CRM
Assist in sales proposals to potential clients
Support inbound pricing
When necessary support marketing efforts at trade shows and events
Attend periodic sales training meetings
Resolve product or service problems. Find issues determine the cause select the solution expedite the correction followup to ensure satisfaction
Courtesy calls to dormant accounts
Assist in warranty claims directly from customers and dealer channels
Record all calls in Salesforce
Monitor customer care through Salesforce
Work with logistics to move products through channels in timely fashion
Work with billing and AR as needed
Willing to travel periodically as needed
Other duties as assigned
PHYSICAL DEMANDS:
Communicate clearly via telephone and computer
Prolonged sitting occasional bending pushing pulling
Occasional light lifting 1020lbs
Repetitive hand motion keyboarding use of mouse telephone and similar machines
EDUCATION AND EXPERIENCE:
Math skills to perform basic calculations.
Knowledge of Microsoft office
Read and write in English.
Required Experience:
Junior IC
Employment Type
Full-Time
