Customer Implementation Manager
Customer Implementation Manager
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
ABOUT US:
Founded in 2020 Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data easy to customize and monitor alwaysavailable and ready to take action. Power better support sales and operations with way less effort. Our founders Alex Levin and Rebecca Greene helped build Angi (Angies List HomeAdvisor and Handy) to over $1.5B in revenue.
Based in Manhattan were building an inperson culture of entrepreneurs who want to win and build something meaningful. Were backed by top investors including Founder Collective Homebrew and Emergence Capital.
Come join us as we create a categorydefining company and follow Regals company page on LinkedIn to stay uptodate on our journey and current job openings!
ABOUT THE ROLE:
Regal.ai empowers businesses to create hyperpersonalized customer interactions by combining AIpowered automation with a human touch. As a Customer Implementation Manager you will lead our clients onboarding and implementation process ensuring they unlock the full potential of Regal AI Agents and our CCaaS solutions to optimize their customer engagement.
You will be responsible for understanding client business requirements designing AI Agent workflows and driving efficient time to value. As an early team member in Customer Implementation you will help shape our AIfirst strategy and define best practices for integrating AI Agents and human teams into seamless customer experiences.
Responsibilities:
- AIPowered Customer Onboarding Guide customers in deploying and finetuning Regal AI Agents to automate and enhance their customer interactions
- Complex AIEnabled Implementations Manage multithreaded projects integrating AIdriven automation realtime intent signals and humanagent workflows
- Strategic AI Adoption Help customers design & iterate on their AIassisted customer engagement strategies that balance automation and human touch
- Product & AI Innovation Collaboration Work with Regals AI & Product teams to provide customer insights that shape AIpowered enhancements and automation improvements
- Technical ProblemSolving Develop solutions to unblock customer challenges integrating AI decisioning automation tools and APIs
- DataDriven Success Leverage insights and customer data to optimize engagement and maximize ROI
ABOUT YOU:
- 26 years of experience in customer implementation technical project management or AIdriven systems integration.
- AI & Automation Enthusiast Passionate about leveraging AI agents machine learning and automation to enhance customer interactions
- Technical Proficiency Experience with two or more of the following:Natural Language Processing (NLP) & Conversational AI SQL APIs SaaS Contact Center Software
- Realtime customer intent signals & AI decisioning systems
- SMS Email Marketing and Direct Marketing Analytics
- DataDriven Mindset Comfortable using data insights and customer behavior analytics to refine engagement strategies
- Entrepreneurial & ProblemSolving Attitude Selfmotivated adaptable and resourceful in tackling implementation challenges
- Excellent Communication & AI Advocacy Able to translate complex AI capabilities into actionable customer solutions and drive adoption
- Startup Culture Fit Thrives in a fastpaced highgrowth AIfirst SaaS environment balancing strategic thinking with handson
BENEFITS & PERKS:
- We care about your health!
- Medical Dental and Vision plans 80 covered by the company
- Flexible PTO & 11 paid holidays/year
- We care about future you!
- 401k Plan
- Paid parental leave
- Pretax commuter benefits
- We care about connection!
- Inoffice breakfast and snacks daily
- Happy hours team outings & annual offsites
- Complete laptop workstation
- & more to come!
$115000 $130000 a year
The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidates skills location qualifications experience and relevant education or training. In addition Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.
POSITION LOCATION & OFFICES:
This position is only available in New York City.
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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