Customer Service Deck Ambassador
Customer Service Deck Ambassador
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Job Description
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
Knowledge Skills and Abilities
Enthusiastic assertive personality with strong relationship and customer service skills.
Effectively communicate with customers and employees bilingual is a plus.
Disciplined to follow schedules and enforce safety procedures as well as follow policies teaching methods and procedures of British Swim School.
Able to multitask among a variety of programs.
Roles and Responsibilities
Reports to and communicates directly with Aquatics Manager or Franchise Business Owner.
Dressed in British Swim School uniform at least 30 minutes before the start of the first lesson.
Create positive first impressions facilitate orientation for new families.
Ensure proper setup maintenance and break down of onsite marketing and merchandising at poolside and throughout the property.
Check students in for swim class and to ensure that children are placed with the proper instructor and communicated on the lesson board.
Facilitate moveups correctly with proper takehome materials celebrate birthdays and milestones appropriately both at the pool and through social media when possible.
Manage class schedule attendance lesson board and report attendance.
Ensures Water Watchers program is deployed at all locations (contractually required at LA Fitness) and appropriate events.
Attend staff meetings and ongoing training/coaching as requested by Aquatics Manager or Franchise Business Owner.
Answer all customer questions and concerns in a timely and professional manner and resolve complaints and issues.
Promote sales for new enrollments twice a week classes nodrops and siblings.
Clear clean and organize all appropriate collateral and materials at the end of every shift. Ensure merchandise is properly stocked displayed properly signed with pricing sold/ordered to customers needs and input into POS (Jackrabbit) correctly.
Assist instructors from the pool deck when they request assistance.
Ensure that all areas of the pool deck are kept safe and clean and all pool safety regulations policies and procedures are being followed at all times.
Report accidents and injuries to supervisor as soon as possible.
Check all water quality temperature and chemical levels prior to first scheduled class of the day and rechecked periodically.
Work a flexible schedule that may include holidays and weekends as required by business needs and as requested by management.
Work in an environment where noise levels are usually moderate to high.
Other responsibilities as assigned by the Aquatics Manager or Franchise Business Owner such assisting with Customer Service Call Center.
Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a childs life
As part of the British Swim School Team you play a role in your local community empowering others and sharing your passion. Its a chance to be part of a funloving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities most of our students are preschool and elementaryaged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. Its helpful if you have experience with children or in a childfocused job but its not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team even if youre not in the pool. These are the people committed to providing the best service in the industry. In these roles you might talk to parents on the phone or by the pool. Wherever you are the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to British Swim School Corporate.
Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a childs life.
As part of the British Swim School Team you play a role in your local community empowering others and sharing your passion. Its a chance to be part of a funloving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities most of our students are preschool and elementaryaged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. Its helpful if you have experience with children or in a childfocused job but its not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team even if youre not in the pool. These are the people committed to providing the best service in the industry. In these roles you might talk to parents on the phone or by the pool. Wherever you are the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to British Swim School Corporate.
Employment Type
Part-Time
