MicrocomputerNetwork Specialist 2 PCN 03-6530

Classification Review Notice

This Position Description is currently being reviewed by the Division of Personnel & Labor Relations Classification Section. Depending on the outcome of the allocation this recruitment pool may or may not be utilized

Starting Salaries

Anchorage $3210.40 / biweekly

Juneau $3371.20 / biweekly

What You Will Be Doing

The Department of Law is looking for a Microcomputer/Network Specialist 2 to supervise and manage the Laws Help Desk team. This position will oversee four positions (three in Anchorage and one in Juneau) which together will make up the Law Help Desk team. The daytoday work will consist of supervising and managing the workload and staff of the Help Desk identifying areas in which processes may be improved updating help desk procedure processes and setting delivery timeframes and work to ensure that Help Desk tickets are addressed and handled properly in the AlaskaNow ticketing system. Further this position will be required to support the Law Active Directory servers and both Enterprise and local systems that are critical to the Departments mission such as Prolaw Prosecutor by Karpel and NICE Justice.

As the Training and Technical Lead for the Department of Law team youll be at the forefront of overseeing technical equipment applications and staff training. Your expertise will be crucial in providing operator support across various functional areas including output coordination workload supervision and general oversight of the IT Help Desk.

Mission and Culture

The Administrative Services Division provides core administrative services essential to the daytoday operation of the Department of Law.

Centralized administrative services include:

management and financial forecasting

fiscal and accounting

timekeeping and billing

procurement

human resources

information technology services and

software support.

These services enable the Department to achieve its mission to prosecute crime and provide legal services to state government for the protection and benefit of Alaskas citizens

Benefits of Joining Our Team

The Administrative Services Division offers a flexible supportive and collaborative work environment with a strong work life balance. The Administrative Services component comprises of a team of professionals who often work together to ensure the success of the department in its daytoday operations. This position is the supervisor of the Department of Laws helpdesk section which is made up of two senior and two junior positions between Anchorage and Juneau.

The Working Environment You Can Expect

We are offering this opportunity in either Anchorage or Juneau.

The Civil and Criminal offices in Anchorage are a block apart in the heart of downtown where you are close to cafes lunch spots the Coastal Trail and parks. Employee parking is available close by. The staff here are collegiate friendly diligent and easygoing.

Our Juneau office houses both the Civil and Criminal Divisions in the Dimond Courthouse. It also is close to the cafes eateries good walking spots and parks. The building offers comfort privacy and good lighting. The staff here are easygoing friendly collegiate and skilled at what they do.

We are looking for a candidate that possesses the following positionspecific competencies

• Supervision:Plans distributes and monitors work assignments; sets task priorities; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected utilized and developed and that they are treated in a fair and equitable manner.
• Customer Service: Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside State government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Information Systems/Network Security: Knowledge of methods tools and procedures including development of information security plans to prevent information systems vulnerabilities and provide or restore security of information systems and network services.
• Conflict Management:Manages and resolves conflicts grievances confrontations or disagreements in a constructive manner to minimize negative personal impact.
• Decision Making:Makes sound wellinformed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
• Teamwork:Encourages and facilitates cooperation pride trust and group identity; fosters commitment and team spirit; works with others to achieve goals.

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application (through work history volunteer experience (duties summary) training education licenses certifications etc. supports how you have gained the knowledge skills abilities and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge skills abilities (KSAs) tasks and behaviors used to describe the competency. They typically list expectations as opposed to specific tasks and are to be used only as parameters and guidelines. A competencys description is not intended to exclusively define every KSA task and behavior needed to successfully meet the competency but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history training education licenses certifications etc. supports/demonstrates you possess the minimum required competencies for the job class.

• Network Management: Knowledge of the operation management and maintenance of network and telecommunication systems and linked systems and peripherals.

• Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the longterm interests of the organization in a global environment. Capitalizes on opportunities and manages risks.

• Systems Life Cycle: Knowledge of systems life cycle management concepts used to plan develop implement operate and maintain information systems.

• Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solve using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.

**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**

At the time of applicationthe applicant must attach as individual documents the following items (If unable to attach documents please fax or email the contact listed below):

If selected for an interview the applicant must provide the following:

• Three 3 professional references and current contact numbers including two 2 current or former supervisors;
• Copies of your two 2 most recent employment performance evaluations if available; you may substitute with letters of recommendation if evaluations are not available.
• A copy of academic transcripts (unofficial are okay please ensure that the institution name/URL is listed on the transcripts) to verify education if using to meet minimum qualification.

Special Notices

May requirebusinesstravel (several instate trips per year)

Background Check
The successful candidates must pass a comprehensive background investigation which includes a criminal history check.

Application Notice

You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Omission of any required documentation listed will result in an incomplete application andyou will not receive further consideration.If youre experiencing problems attaching documents to your application or if you simply had forgotten you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

Cover Letter

A cover letter is required as part of your application. In your cover letter please describe how you possess the position specific competencies listed in the Who We Are Looking For section and how your skills will be of particular benefit to the position.

Please attach the cover letter to your application before submitting it online or if unable to attach to your application fax or email it to the contact number provided below.

Education

If postsecondary education is required to meet the minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. postsecondary institution reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the postsecondary institution. It is your responsibility to provide such evidence when applying.

Work Experience

If using work experience not already documented in your application also provide the employers name job title employment dates and whether full or parttime. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not the applicant may not advance to the recruitment interview and selection phase.

Note:Attaching a resume is not an alternative to filling out the application in its entirety. Noting see resume or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are acurrent state employee please mark the union you are a member of at the time of application. If you are not a current state employeedo not complete this question.

Multiple Locations

This position is being recruited in Anchorage and Juneau; the final location is dependent upon the location of the most qualified candidate. There is only ONE position to be filled.

Drivers License Requirement

Applicants must possess a valid drivers license. Proof of licensure will be required prior to reporting to duty.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please callorin Juneau or(TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201 Juneau AK. The State of Alaska is an equalopportunity employer.

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at(tollfree) or 907if you are in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visitthe reset password page.

For specific information about this position please contact the hiring manager at the following:

Amber LeBlanc

Administrative Services Director

Phone: