Integrated Absence Specialist

This position canbe a remote eligible position.

Must have knowledge of coordination of SDI benefits and/ or an understanding of Voluntary Disability Insurance plan requirements.

POSITION SUMMARY:Sets up and administers Leave of Absence Voluntary Disability Paid Family Leave Short Term Disability and Long Term Disability Claims in accordance with TRISTAR ICS protocols and Employer specific service requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

DUTIES AND RESPONSIBILITIES:

This position varies in responsibility starting with a Level I to a level IV and may perform some or all of the duties in a more independent manner relative to their level as listed below:

• Manages tracks and determine eligibility for all aspects of job protected leaves including federal statutory employer sponsored leaves (i.e. FMLA CFRA PDL PLOA)
• Incumbent is expected to administer a case load that meets industry standards of best practices (current range is up to 150 claims eff. 2/2017
• Acts as a resource to clients and staff regarding the requirements and regulations of the above mentioned leaves with company benefits and internal leave policies
• Follow established procedures and policies to administer disability/PFL claims in a timely and efficient manner.
• Update leave/claim files and notes in the computer as appropriate.
• Coordinate coverage and administration of insured programs with the appropriate carrier.
• Review mail/email daily.
• Establishes and maintains rapport with clients and their employees to ensure customer service goals are met.
• Maintain and administer appropriate check cycle payments and procedures.
• Reconcile overpayment/underpayment occurrence which includes making payment arrangements sending letters and maintaining of overpayment/underpayment recap.
• Coordinate return to work efforts with claimant provider and client
• Answer all telephone claim calls from claimants clients and carriers within 24 hours.
• Provide highest quality of customer service.
• Follow attendance policy: consistency in work schedule and punctuality.
• All other duties as assigned.

QUALIFICATIONS REQUIRED:

Education/Experience: High school diploma or GED (minimum). One 1 year experience in administrative office environment for a Level I to 35 years leave management background for a Level IV.

Knowledge Skills and Abilities:

• Must be organized and possess the ability to document files accurately.
• Must have a general understanding of Federal and Statutory regulations regarding FMLA CFRA and PDL.
• The ability to comprehend and integrate the above programs with VDI STD and VDI benefits.
• Computer proficient in Word Excel and Web applications.
• Ability to effectively communicate both verbally and in writing with employees supervisors and external providers using tact and diplomacy when expanding decisions.
• Ability to educate and counsel on sensitive and complex issues.
• Good planning and organization skills to multitask in a high volume and fastpaced work environment.
• Ability to solve practical problems and to interpret a variety of instructions furnished in written oral diagram or schedule form.

Here are some of the benefits you can enjoy in this role:

• Medical Dental Vision Disability & Life Insurance
• 401(k) plan
• Paid time off
• Paid holiday

MENTAL AND PHYSICAL REQUIREMENTS

1. MENTAL EFFORT

a. Reasoning development:

Follow one or twostep instructions; routine repetitive task.

Carry out detail but uninvolved written or verbal instructions; deal with a few concrete variables.

Follow written verbal or diagrammatic instructions; several concrete variables.

X Solve practical problems; variety of variables with limited standardization; interpret instructions.

Logical or scientific thinking to solve problems; several abstract and concrete variables.

Wide range of intellectual and practical problems; comprehend most obscure concepts.

b. Mathematical development:

Simple additional and subtraction; copying figures counting and recording.

Add subtract multiply and divide whole numbers.

X Arithmetic calculations involving fractions decimals and percentages.

Arithmetic algebraic and geometric calculations.

Advanced mathematical and statistical techniques such as calculus factor analysis and probability determination.

Highly complex mathematical and statistical techniques such as calculus factor analysis and probability determination; requires theoretical application.

c. Language development:

Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Ability to file post and mail materials; copy data from one record to another; interview to obtain basic information such as age occupation and number of children; guide people and provide basic direction.

Ability to transcribe dictation; make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants.

X Ability to compose original correspondence follow technical manuals and have increased contact with people.

Ability to report write or edit articles for publication; prepare deeds contracts or leases prepare and deliver lectures; interview counsel or advise people; evaluate technical data.

2. PHYSICAL EFFORT

a. Physical activity required to perform the job:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

X Light work:

a. Exerting up to 20 pounds of force occasionally

b. Exerting up to 10 pounds frequently

c. Exerting a negligible amount of force constantly to move objects

(If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time the job is rated for Light Work).

Medium work:

a. Exerting up to 50 pounds of force occasionally

b. Exerting up to 20 pounds of force frequently

c. Exerting up to 10 pounds of force constantly to move objects

Heavy work:

a. Exerting up to 100 pounds of force occasionally

b. Exerting up to 50 pounds of force frequently

c. Exerting up to 20 pounds of force constantly to move objects

Very heavy work:

a. Exerting in excess of 100 pounds of force occasionally

b. Exerting in excess of 50 pounds of force constantly to move objects

c. Exerting in excess of 20 pounds of force constantly to move objects

1. Visual requirements necessary to perform the job:

Far vision: clarity of vision at 20 feet or more

X Near vision: clarity of vision at 20 inches or less

X Midrange vision: clarity of vision at distances of more than 20 inches and less than 20 feet

Depth perception: the ability to judge distance and space relationships so as to see objects where and as they actually are

Color vision: ability to identify and distinguish colors

Field of vision: ability to observe an area up or down or to the right or left while eyes are fixed on a given point

2. PHYSICAL EFFORT (cont.

FREQUENCY

c. Physical activity necessary to perform the job and frequency (e.g. continually frequently or occasionally):

Climbing: Ascending or descending ladders stairs scaffolding ramps poles and the like using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Balancing: Maintaining body equilibrium to prevent falling when walking standing or crouching on narrow slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

Kneeling: Bending legs at knee to come to a rest on knee or knees.

Crouching: Bending the body downward and forward by bending legs and spine.

Crawling: Moving about on hands and knees or hands and feet.

Reaching: Extending hand(s) and arm(s) in any direction.

Standing: Particularly for sustained periods of time.

Walking: Moving about on foot to accomplish tasks particularly for long distances.

Pushing: Using upper extremities top press against something with steady force in order to thrust forward downward or outward.

Pulling: Using upper extremities to extent force in order to drag haul or tug objects in a sustained motion.

Foot

Motion: Using feet to push pedals.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles.

X Fingering: Picking pinching typing or otherwise working with fingers rather than with the whole hand or arm as in handling.

X Grasping: Applying pressure to an object with the fingers and palm.

Frequently

Occasionally

2. PHYSICAL EFFORT (cont.

FREQUENCY

X Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which workers must convey detailed or important spoken instructions to other workers accurately loudly or quickly.

X Hearing: Perceiving the nature of sounds with or without correction. Ability to receive detailed information through verbal communication and to make fine discriminations in sound such as when making find adjustments on machined parts.

Feeling: Perceiving attributes of objects such as size shape temperature or texture by touching with skin particularly that of fingertips.

X Repetitive Substantial movements (motions) of the wrists hands

Motion: and/or fingers.

Regularly

Regularly

Frequently

• Ability to understand Disability Plan Documents SOC and ERISA Guidelines.