Customer Service Admin
Customer Service Admin
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Key responsibilities will be managing customer queries and complaints. Daily entry of sales orders while ensuring customer order matches what was quoted. Entering credits as needed. Receiving purchase orders for the factory. Individual must be highly versatile energetic and have problem solving skills.
Who We Are
PTI is an ISO Certified innovative foam manufacturer and designer of custom engineered foam extrusions for packaging mattresses furniture recreational toys fitness products and pipe insulation for HVAC and plumbing industries.PTI utilizes cutting edge technology to create unique foam shapes and formulations. We pride ourselves on adapting to your business needs all while having the fastest concept to product turnaround times in the industry.
PTI is a business unit of HSM headquartered in Hickory NC since 1944. Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If youre interested in learning more about our company culture as well as the benefits we offer our employees please visit ourwebsiteor social mediapages.
Responsibilities
- Communicate with Customers via phone email virtual meetings and email. This could include working with managers across numerous departments.
- Receives and processes incoming sales orders via all sources such as fax incoming mail customer portals and email.
- Obtains and confirms current pricing for new sales orders from Sales via current quote or system price files.
- Communicates to customer any conditions that affect fulfillment of customer orders i.e. scheduling changes material availability pricing shipping.
- Works closely with internal personnel production quality shipping and management regarding customer needs.
- Maintains customer files including sales order and quote for each file within a commonly accepted filing system.
- Works with shipping on documentation and shipping priorities.
- Ensure all invoices are thoroughly processed through the system research discrepancies verifies and issues credits.
- Set up and update bills of material (BOM) routing and other related system databases under the direction of the product/plant manager.
- Perform other tasks and duties as assigned by management that contribute to the efficient operation of the customer service department and overall company operations.
Qualifications
- Proven experience in customer service.
- Excellent accuracy and attention to detail.
- A strong candidate will have excellent skills in the areas of communication (both written and verbal) organization (physical and electronic) collaboration and interpersonal interactions.
- Ability to manage multiple priorities and adapt to fastpaced work environments.
- Experience working with crossfunctional teams to resolve issues and meet customer expectations.
- Excellent computer skills.
- Fluent in Microsoft applications.
- Excellent math skills.
- Experience working with crossfunctional teams to resolve issues and meet customer expectations.
Top Benefits
As a Customer Service Admin at HSM youll enjoy:
- 401k Contribution Match up to 4 100 Vested from Day 1 9 paid holidays 128 hours of PTO (Eligible after 60 days) Affordable Total Package Benefits offerings for you and your family OnSite NoCost Medical Clinics for you and Covered Dependents Teladoc 24/7 $0 copay) Global Healthcare and Tuition Reimbursement & Professional Development Assistance.
Company Summary
At HSM Solutions our culture is built on a foundation of teamwork innovation and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers our company and our communities. If youre looking for a place thats not just a job but a spot where you can grow and make a real impact then HSM Solutions is the place for you.
Contact Information
If you would like to apply for a position please visit our career site atwww.hsmsolutions/careersfor a prompt response from our recruitment team. If you have any questions or would like to follow up on your application please dont hesitate to contact us at
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EEOC
HSM prohibits discrimination based on any protected status workplace harassment/bullying and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individuals protected status: race/ethnicity color national origin ancestry sex/gender gender identity/expression sexual orientation
marital/parental status pregnancy/childbirth or related conditions religion creed age disability genetic information veteran status or any other protected status.
Employment Type
Full-Time
