Order Administrator Fixed Term

At Coherent Scotland we develop laser systems. Our systems are deployed in a wide variety of markets including renewable energy microelectronics fundamental research life sciences and medicine. We aim to make a positive impact on everybodys life by providing customers with lasers with superior reliability and performance.

Coherent Scotland has grown strongly and consistently over the past ten years even through times of global economic slowdown. We have a healthy product development pipeline which will enable this growth to continue in the future. This will generate many exciting opportunities for personal growth within the organisation in the years to come. We develop and manufacture many different lasers on site as well as manufacturing lasers developed in other Coherent divisions.

Coherent Scotland is based at the West of Scotland Science Park in Glasgow and is a subsidiary of Coherent Corp. a global leader in the manufacture of materials networking equipment and laser products. We are housed in a purposebuilt facility with research and development manufacturing and marketing all on one site.

We have a friendly businessorientated work environment and great staff facilities within our modern building including as an onsite cafeteria. In addition we offer a competitive remuneration package which includes a contributory pension scheme subsidised private health care and free life assurance. However if a worklife balance is important to you youll also be pleased to know that we operate flexible core hours which provide the opportunity to start your weekend early.

JOB SUMMARY

We are currently seeking an Order Administrator for a fixed term 12month period (in the first instance) for our facility in Glasgow Scotland UK.

As an OA you will be responsible for providing effective timely and accurate processing of orders for Coherent s diverse product lines. In this role you will interface with our global business units to ensure timely fulfillment of customer orders.

PRIMARY DUTIES & RESPONSIBILITIES.

• Interact with customers company sales and / or service representatives to handle a variety of presales or postsales order management functions.
• Process orders for the EMEA region.
• Reconcile and audit orders to customer contracts / purchase orders.
• Ensure orders and change orders are booked in accordance with Coherents global bookings SOX and revenue policies.
• Review sales order packets for completeness and accuracy.
• Enter and book orders in the global Oracle ERP system including service & rental contracts.
• Ensure on time bookings.
• Work closely with Finance Planning Manufacturing Operations and Shipping to ensure terms and conditions are properly met.
• Interface with customers Sales Service Business Units and Finance to address and resolve issues related to bookings and customer satisfaction.
• Provide timely order status and tracking information to internal and external customers.
• Manage and resolve backlog issues including order hold release product configuration issues item number discrepancies and purchase order requirements.
• Provide month end and quarter end support as needed to achieve corporate goals.
• Participate in projects and goals to support department and corporate goals.
• Process post sale service orders and RMAs for replacements and depot repair orders via the CRM system.
• Process and coordinate internal product purchases and transaction management for fulfillment of indirect sales / services.
• Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders.

EDUCATION & EXPERIENCE

• Experience in Order Management Environment with increasing levels of responsibility in order management.
• Experience in ERP systems such as Oracle R12 Order Management Customer Master CRM Service Contracts IB.
• Experience in International Order Processing knowledge and related skills carrier and incoterms.
• Experience in understanding inventory concepts and transactions.
• Experience with MS Office packages (Excel Word Outlook).
• Good written and verbal communication skills; must effectively communicate with all levels of internal and external personnel.
• Customer focused approach at work.
• Exceptional teamwork skills but also able to work on own initiative.
• Detail Oriented and organized.
• Exudes a professional presence and position.

Preferred Additional Skills

• Competence in Spanish language both verbal and in writing is desirable.
• Experience with international companies and corporate environments is desirable.

SKILLS & OTHER REQUIREMENTS