Job duties for this position include: configuring enterprise software providing technical assistance conducting system testing writing functional specification documents developing end user procedures providing end user support and business process reengineering
We are seeking a resource with a minimum of five 5 years of expertise in as many of the following products/platforms/activities as possible:
ServiceNow configuration / development / enduser support
Syclo Work Manager
Mobility Platform (SMP 3.0 SP07
AgileAssets Sign Management
AgileAssets Pavement Management
SAP Plant Maintenance (PM)
SAP Linear Asset Management (LAM)
OnBase DMS from Hyland Software 11.0.1.560 SP1
OnBase Archivelink for SAP
OnBase Document Management
experience using ServiceNow (changing ticket status maintaining work notes generating tasks etc)
OnBase experience including form design and workflow configuration
experience with test planning script maintenance and test result tracking using Azure DevOps
developing / creating documents in UPerform
Ability to express complex technical concepts effectively both verbally and in writing
Ability to write business and technical specifications according to defined and established methodology and standards
We are especially interested in individuals with certifications in any of the following:
ServiceNow certification
Agile Development Methodology
Scrum Master certification
ITIL v3/v4 certification
ITIL Foundation Certification in IT Service Management
The Work Environment for this resource will be:
Work hours will fall within 7am 5pm EST (under normal circumstances)
Remote only work until at least June 30 2021 after which on premise requirements are negotiable