Recreational Vehicles Warranty Advisor
Recreational Vehicles Warranty Advisor
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Job Description
Warranty Advisor Recreational Vehicles
JobDescription
Put your natural knack forpleasing people to work! If you can make customers feel welcome and confidentthat their needs are being met then our dealership may be your next careerhome.We need more than a Warranty Advisor; we need an expert in the artand science of customer servicesomeone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as a liaison betweenour customers and our service techs.
- Attitude is everythinggreet servicedepartment customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using lowpressure highintegritymethods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer RV care and operation
- Follow up on each repair and keep customers informed of progress
- Inspect repair quality and ensure that all work is complete
- Notify customers when RVs are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealershipstandards
- Be familiar with Manufacturer and ExtendedService Contract Authorization processes
Requirements
Educationand/or Experience
- PreviousService/Warranty Advisor experience minimum of 1 year is necessary along with relevanteducation
- Prior Service/Warranty Advisor training as a PLUS.
Benefits
Compensation
- Pay range of $22 $25 per hour depending on qualifications and experience.
Benefits
- Benefitsincludevacation time and several paid Holidays per year.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
