Soft Service Facilities Manager HQ

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL supports the Whole You personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients. We are committed to hiring the best most talented people in our industry; and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally.

Site Operations Manager

Job Summary:

Reporting to the Site Lead the Site Operations Manager is responsible for overseeing the following workplace services: Cleaning Housekeeping Mailroom Reprographics Waste management within the site they are deployed. This role inspires the onsite teams and service partners to innovate and strive for continuous improvement while supporting the Site Lead as their deputy standing in for the Site Lead from timetotime they are an ambassador for our services and cherish high standards of delivery.

What this job involves:

• Lead from the front and inspire the team demonstrate a passionate commitment to end user experience
• Take responsibility for and lead the role designated workplace activities and associated vendor partners
• A visibly present and provide a point of contact for client colleagues and other site occupants
• Create deliver & sustain a firstclass service provision to the end user
• Support the site operation through a defined audit process developing action plans for improvements
• Bring high levels of attention to detail to the role setting the highest standards for the visual image of the site
• Drive ownership of workplace services and relationships throughout the site team
• Ensure all workplace operational teams performance is aligned to agreed SLAs
• Monitor vendor partners to deliver goods and services as expected
• Be a dependable leader a selfstarter and an innovator with attention to detail which ensures best practice
• Drive and promote our safety culture within the site
• Ensure client satisfaction in workplace services
• Support of short and longterm projects for the client within expected parameters
• Be the interface for all services between the client and vendor partners
• Support internal and external audits/reviews from compilation and completion to submission and followup
• Support the strategic development of all services
• Take ownership for best practice standards and innovation in the role service streams including identification of opportunities for delivery improvement and cost efficiency introduction
• Support occupancy planning and management of required internal moves
• Support site compliance with latest legislation and regulations
• Support finance processes and budget preparation
• This list is not exhaustive ad hoc duties may be requested from timetotime as required.

Accountabilities

• Operate and comply with JLL & agreed Client business processes/procedures
• Take part in regular reviews of the site business continuity plan
• Maintain a proactive relationship with the services end user and understand the sitebased business current and future requirements
• Proactively support and deliver a collaborative working environment across the workplace team
• Ensure safe working practices through implementation of JLL HSE standards
• Ensure that all HSE requirements defined in work instructions are communicated in training
• Follow required incident prevention and emergency operational controls processes
• Report of all accidents occupational illnesses and emergencies
• Manage and collaborate with vendor partners to resolve service issues as they arise
• Provide accurate and timely reporting on performance of vendor partners supporting the site operations
• Support the implementation of JLL operational initiatives and soft services projects
• Vendor Management manage performance motivate train and develop the direct and indirect team to ensure performance objectives are met and performance standards continually improve

Key Skills

• Proven track record of supporting and leading site based teams across multiple service lines.
• Ability to work without supervision with the ability to drive positive impacts.
• Outgoing enthusiastic and able to engage with all stakeholders
• Demonstrate successful contract management and team management.
• Proven ability to build and maintain strong vendor relationships.
• Experience in financial management and identifying cost savings/avoidance.
• Advanced Microsoft Office experience (Excel Word Outlook) required.
• Excellent written and oral communication skills including presentation and negotiation skills.
• Ability to manage multiple projects and priorities
• Technical engineering background preferably in the building services and maintenance field
• Ability to network at all levels within the organisation.
• Flexibility and adaptability to changing business requirements is a perquisite for this role.
• Ability to display initiative confidence and professionalism in all dealings.

Competencies

Excellent PC skills proficient in Microsoft office suite of products

The candidate must demonstrate the following personal attributes:

• Customer focused
• Good communicator both written and verbal
• Assertive
• Possess cultural awareness and sensitivity

Sound like you To apply you need to be able to demonstrate the following skills and experience:

The successful candidate will have knowledge and a proven track record of the following:

• Facilities/Premises Management in a Corporate/Blue Chip environment
• Experience in managing a quality customer driven service
• Ability to develop ongoing FM opportunities driving cost efficiencies through a proactive approach best practice and continuous improvement across soft FM service lines
• Sound understanding of Health Safety and Environmental issues and requirements

Preferred Qualifications & Experience

• A managerial mindset with experience in a related service environment
• Demonstrate experience in dealing with customer service and exhibit key skills within this area
• Competent with localized budgetary and P&L control knowledge
• Experience in contract management and measurement
• Experience in working in a change management environment
• Sound understanding of continuous improvement/problems solving process
• Computer literate in MS Office Applications

Preferred Skills & Behaviours

• Excellent PC skills proficient in Microsoft office
• Strong leadership skills
• Competent in aural oral and written skills
• Customer focused
• Sound problemsolving ability
• Strong time management skill
• Possess cultural awareness and sensitivity

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.

JLL supports the Whole You personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients. We are committed to hiring the best most talented people in our industry; and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally.

Site Operations Manager

Job Summary:

Reporting to the Site Lead the Site Operations Manager is responsible for overseeing the following workplace services: Cleaning Housekeeping Mailroom Reprographics Transport Waste Pottering within the site they are deployed. This role inspires the onsite teams and service partners to innovate and strive for continuous improvement while supporting the Site Lead as their deputy standing in for the Site Lead from timetotime they are an ambassador for our services and cherish high standards of delivery.

What this job involves:

• Lead from the front and inspire the team demonstrate a passionate commitment to end user experience
• Take responsibility for and lead the role designated workplace activities and associated vendor partners
• A visibly present and provide a point of contact for client colleagues and other site occupants
• Create deliver & sustain a firstclass service provision to the end user
• Support the site operation through a defined audit process developing action plans for improvements
• Bring high levels of attention to detail to the role setting the highest standards for the visual image of the site
• Drive ownership of workplace services and relationships throughout the site team
• Ensure all workplace operational teams performance is aligned to agreed SLAs
• Monitor vendor partners to deliver goods and services as expected
• Be a dependable leader a selfstarter and an innovator with attention to detail which ensures best practice
• Drive and promote our safety culture within the site
• Ensure client satisfaction in workplace services
• Support of short and longterm projects for the client within expected parameters
• Be the interface for all services between the client and vendor partners
• Support internal and external audits/reviews from compilation and completion to submission and followup
• Support the strategic development of all services
• Take ownership for best practice standards and innovation in the role service streams including identification of opportunities for delivery improvement and cost efficiency introduction
• Support occupancy planning and management of required internal moves
• Support site compliance with latest legislation and regulations
• Support finance processes and budget preparation
• This list is not exhaustive ad hoc duties may be requested from timetotime as required.

Accountabilities

• Operate and comply with JLL & agreed Client business processes/procedures
• Take part in regular reviews of the site business continuity plan
• Maintain a proactive relationship with the services end user and understand the sitebased business current and future requirements
• Proactively support and deliver a collaborative working environment across the workplace team
• Ensure safe working practices through implementation of JLL HSE standards
• Ensure that all HSE requirements defined in work instructions are communicated in training
• Follow required incident prevention and emergency operational controls processes
• Report of all accidents occupational illnesses and emergencies
• Manage and collaborate with vendor partners to resolve service issues as they arise
• Provide accurate and timely reporting on performance of vendor partners supporting the site operations
• Support the implementation of JLL operational initiatives and soft services projects
• Vendor Management manage performance motivate train and develop the direct and indirect team to ensure performance objectives are met and performance standards continually improve

Key Skills

• Proven track record of supporting and leading site based teams across multiple service lines.
• Ability to work without supervision with the ability to drive positive impacts.
• Outgoing enthusiastic and able to engage with all stakeholders
• Demonstrate successful contract management and team management.
• Proven ability to build and maintain strong vendor relationships.
• Experience in financial management and identifying cost savings/avoidance.
• Advanced Microsoft Office experience (Excel Word Outlook) required.
• Excellent written and oral communication skills including presentation and negotiation skills.
• Ability to manage multiple projects and priorities
• Technical engineering background preferably in the building services and maintenance field
• Ability to network at all levels within the organisation.
• Flexibility and adaptability to changing business requirements is a perquisite for this role.
• Ability to display initiative confidence and professionalism in all dealings.

Competencies

Excellent PC skills proficient in Microsoft office suite of products

The candidate must demonstrate the following personal attributes:

• Customer focused
• Good communicator both written and verbal
• Assertive
• Possess cultural awareness and sensitivity

Sound like you To apply you need to be able to demonstrate the following skills and experience:

The successful candidate will have knowledge and a proven track record of the following:

• Facilities/Premises Management in a Corporate/Blue Chip environment
• Experience in managing a quality customer driven service
• Ability to develop ongoing FM opportunities driving cost efficiencies through a proactive approach best practice and continuous improvement across soft FM service lines
• Sound understanding of Health Safety and Environmental issues and requirements

Preferred Qualifications & Experience

• A managerial mindset with experience in a related service environment
• Demonstrate experience in dealing with customer service and exhibit key skills within this area
• Competent with localized budgetary and P&L control knowledge
• Experience in contract management and measurement
• Experience in working in a change management environment
• Sound understanding of continuous improvement/problems solving process
• Computer literate in MS Office Applications

Preferred Skills & Behaviours

• Excellent PC skills proficient in Microsoft office
• Strong leadership skills
• Competent in aural oral and written skills
• Customer focused
• Sound problemsolving ability
• Strong time management skill
• Possess cultural awareness and sensitivity

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 440 to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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