Delivery Specialist Remote- Abilene Texas
Delivery Specialist Remote- Abilene Texas
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Job Description
Delivery Specialist (Remote)
Pay rate $21.50$23.50 per hour
The Delivery Specialist (DS) is responsible for servicing customers based on their orders by delivering tires to existing customers that are not readily/easily serviced from TireHub Logistics Centers (TLCs). The DS will collaborate with their TLC Leader or Area Operations Leader (AOL) and Customer Service Specialist to maintain and enhance these customer relationships. The DS must effectively service all existing assigned customers.
This role reports to the TireHub Logistic Center (TLC) Leader or AOL and is assigned to a TLC but works remotely.
The individual must exhibit the following core TireHub commitments:
Approachable If a company could smile we would. Instead we rely on our people to show it. We care about eachotherand our customersbecause we know business only gets done right when people respect each other and value relationships.
Adventurous WhatTireHubis set up to do isintentionallyoutrageous. So we readily embracechallengeswith the courage to introduce new ideas and the ambition to build something unique.
Relentless We tackle our work with energy. We deliver on our commitments withenthusiasm. And we dont give up until we get to the end.
Speedy Speed is the currency in the tire industry. When we commit toa job we get the job done and we do it fast.
Role Specifics:
o Delivery Service (up to 85
o Vehicle Maintenance 5
o Customer Service 5
o Other assigned tasks (up to 5
*Adjustments to these allocations are made as business needs evolve.
Communicates effectively with customers and TLCs to coordinate inventory requirement back to leadership inventory according to customer requests new or special tire inventory and current market trends.
Conducts daily route deliveries and visits to customers and build rapport with key decision makers ensure quality standards and proactively solve customer concerns.
Loads unloads inspects and records tires on TireHub vehicles for delivery to and from customers.
Verifies the accuracy of tire selection packing weighting marking and counting for customer orders. Performs necessary counting tallying and documentation of inventory control.
Ensures adherence to safety protocols during tire handling including proper loading unloading stacking and restacking.
Maintains assigned vehicle is in good mechanical condition and ensures safe operation of TireHub vehicles.
Conducts pretrip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee.
Participates and maintains ongoing training requirement through inclass inperson or computerbased learning modules as assigned. Completes other tasks assigned by manager or another member of leadership.
Completes all the necessary driver and vehicle maintenance logs on a regular basis.
Ensure compliance with all TireHub policies and procedures as well as Federal Motor Carrier Safety Administration (FMCSA).
Records all working hours accurately and reviews/approves weekly timesheet by close of business on final day worked each week.
Notifies TLC Leader/AOL of any timesheet errors or discrepancies for daily correction.
Completes other tasks assigned by their TLC Leader/AOL.
Customer Service
Acknowledges and collects data on customer account issues and service concerns and escalates immediately to the customer service team/TLC Leader/AOL of issues for a resolution.
Collects Proof of Delivery (POD) from customers.
Collects payments from customers for merchandise delivered on a Cash on Delivery COD basis.
Competencies:
Optimizes Work Processes:Knowing the most effective and efficient processes to get things done witha focus on continuous improvement.
Manages Ambiguity:Operating effectively even when things are notcertainor the way forward is notclear.
Drives Results:Consistently achieving results even under tough circumstances.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Experience:
High School Diploma or equivalent.
1 year of general work experience.
Must have a valid drivers license.
Must have at least 3 years of driving history with a valid drivers license (does not include drivers permit).
Must be 21 years old or older.
Required Knowledge Skills and Abilities:
- Demonstrate excellent interpersonal customer service communication (written and verbal) skills.
Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles.
Ability to safely drive TireHub vehicles to distribute tires to customer locations.
Multitask in a fastpaced environment.
Follow traffic rules and regulations by safely driving TireHub vehicles to deliver tires to customer locations.
Depending on location may be required to qualify and maintain a commercial motor vehicle (CMV) medical card.
Work independently and as part of a team.
Familiarity with Manifest GPS and Navigation systems.
Must be able to maintain a forklift certification.
Must be able to maintain a valid drivers license.
Good mathematical skills.
Excellent Organizational skills.
Working Conditions:
Required to lift pull push and/or move tires/inventory (up to 50 lbs. or greater with or without mechanical assistance following standard operating and safety procedures) as needed.
Employee is regularly required to stand sit walk kneel bend crawl climb and balance.
Employee is required to assist in the moving lifting and placement of advertising displays in furtherance of sales functions.
Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.
Employee is exposed to moving mechanical parts and outside weather conditions. Noise level in the work environment is usually moderate.
Employee must be able to work MondaySaturday during operations business hours.
A companyprovided van will be assigned for workrelated purposes. Employees may be required to park the vehicle at their residence when not in use. Employees must ensure they have a secure and appropriate space available for parking.
This role is based in Abilene TX. Candidates must reside in or around the area to effectively support the markets operations. While the primary work will involve travel throughout the assigned territory local knowledge and proximity to the market are critical for success in this role.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
