Housekeeping Floor Supervisor
Housekeeping Floor Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
It is the primary responsibility of the Floor Supervisor Housekeeping to provide excellent customer service and create a safe and friendly environment for employees and guests by overseeing the daytoday operations of assigned floors and ensuring the overall cleanliness of property rooms. All duties are to be performed per federal state and local laws regulations and ordinances as well as department and Company policies practices and procedures.
Position: FullTime
Location: Gold Strike Casino Tunica MS
Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Respond to and resolve guest complaints promptly and creatively solve problems with the ability to anticipate recognize evaluate and resolve potential difficulties.
Meets the demands of a fastpaced environment by using good judgment and the ability to multitask.
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
Ensures the privacy and confidentiality of guests and limits requests for information about guests following hotel policies.
Completes all duties following property standards and procedures and adheres to all company policies and legal requirements regarding the safety health and welfare of guests employees and the property.
Inspects guest rooms completely and thoroughly for cleanliness.
Enters or calls all statuses of guest rooms work orders carpets damages etc.
Maintains knowledge of hotel information in order to answer guest inquiries.
Maintains records including repairs needed lost and found items and quality of work completed by employees.
Completes daily worksheets accurately and in a timely manner.
Submits all required daily paperwork (including key sheets task sheets productivity evaluations etc. to the appropriate Management team using technology as needed.
Maintains all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH & BOH) are maintained cleaned and organized.
Utilizes performance feedback recognition and training and adheres to company policies and legal requirements as well as is knowledgeable of all duties.
Supervises assigned floors and ensures all rooms hallways and other areas are cleaned to property standards.
Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to Housekeeping policies and procedures.
Instruct employees and new hires on the products used for cleaning following Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
Perform other jobrelated duties as requested.
Qualifications
MINIMUM REQUIREMENTS:
High school diploma or equivalent
One 1 year of relevant hotel experience
PREFERRED:
Two 2 years of previous experience in a similar supervisory or management role working in a similar resort setting.
Previous experience managing employees using a Culinary Bargaining Agreement.
WORKING CONDITIONS:
*Thisisnotintendedtoincludeeverydutyorresponsibilityofthejobnorisitintendedtobeanallinclusivelistoftheskillsand abilities required to do this job.
Thispositionmayrequirestrenuousphysicalactivitiesandexposuretopipecigarand/orcigarettesmoking.Anability toworka flexible schedule including extended hours weekends and holidays may also be required
Required Experience:
Manager
Employment Type
Full-Time
