Customer Service Representative
Customer Service Representative
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Job Description
Temporary to Permanent Position
Attewell is a fastgrowing Aerospace manufacturing business based in Hayes Middlesex. We have a highly prestigious and demanding customer base and we now looking to recruit a Customer Service Representative to support our Customer Service department.
We value diversity highly at Attewell and were able to offer an attractive and flexible package of working patterns to cater for people from a wide range of backgrounds and personal circumstances.
Role Profile
Reporting to the Customer Service Executive the Customer Service Representative will be responsible for the processing of customer Purchase Orders reviewing internal and customer queries and managing customer portals. This role requires liaising across departments for orderbook updates and working closely with the customer service team.
Key Responsibilities
Carry out full contract review on all customers orders
To process customers orders ensuring the correct information is updated onto the internal SAP system
Reviewing and processing customers queries including the monitor and maintenance of the internal delayed file
Regular monitoring of customers orders providing regular updates to the customer and completion on key customer order books
Answering customers questionsvia phone email live chat or in person
Proactively managing customers queries and internal queries/reports
Carrying out weekly orderbooks for customers
Downloading and acknowledging customer Purchase Orders via their portals
Key Experiences & Characteristics
Able to work under pressure and in a busy environment
Keen attention to detail and accuracy
Excellent communication skills hardworking and flexible
Individual must be able to work on their own and as part of a team
Qualifications and Experience Levels:
Previous experience customer service/admin/sales/office environment
Computer literate with good level of Excel skills/abilities
Knowledge of Microsoft products
Experience and knowledge of SAP preferred
Working hours
This is a fulltime role working 37.5 hours per week. Monday Thursday from 8.15am to 5.00pm and Friday 8.15am to 12.45pm.
Excellent Employee Benefit
Attractive salary dependant on experience
23 days annual leave plus paid bank holidays
Attractive pension contribution
A flexible supportive work environment with a diverse team
Group Critical Health Insurance
Group Death in Service
Eligible for bonus based on company performance
Required Experience:
Unclear Seniority
Employment Type
Full-Time
