Senior Client Success Manager
Senior Client Success Manager
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$ 80000 - 90000
1 Vacancy
Job Description
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AIPowered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to www.zetaglobal.
THE ROLE
You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional servicing thought leadership and . The Account Manager will be the lead customer facing contact for the client and will be responsible for helping to plan develop and execute our clients marketing strategiesand helping them to realize value in their Zeta partnership.
RESPONSIBILITIES
- Work with clients to plan and execute a wide range of campaigns across addressable channels.
- Manage client budget and forecast processes.
- Evaluate opportunities to grow the scope of services and tools.
- Ensure compliance with SLAs.
WHAT YOULL DO
- You will be the connector between Zeta and the client in order to maintain and grow the business relationship.
- Adapt quickly to the clients business model and culture in order to consult and advise them with expertise.
- Use persuasion facts and business cases to gain buyin and incent others to complete actions influence management is critical.
- Demonstrate critical thinking/problem solving skills to frame a situation/concept.
- Communicate effectively downward laterally and upward.
- Balance company team and personal achievement.
- Establish and build deep rooted client relationships across multiple levels.
- Spearhead projects and facilitate crossfunctional team communication.
- Liaise with operational resources in the US and offshore to ensure superior of client campaigns.
- Identify areas of growth for clientspairing client objectives to Zeta products and solutions that will achieve success.
- Partner closely with strategy and analytics teams todevelop robust lifecycle programs and showcase ROI against program.
- Manage internal forecast and budget to report client trends back to business leaders.
REQUIREMENTS
- Bachelors degree
- 5years experience in account management or a clientside marketing department with deep experience with:
- Email/Digital marketing
- Multi/Omnichannel marketing
- Customer journey development
- Campaign management
- Customer Data Platforms
- Superior presentation skills/PowerPoint storyboarding
- Adept at problem solving
- Highly organized and great written communicator
- Selfmanager for completing tasks
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical dental and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!
COMPENSATION RANGE
The compensation range for this roleis $80000 $90000 depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: https://zetaglobal/blog/alookintozetasergs/
ZETA IN THE NEWS!
https://zetaglobal/press/catpressreleases
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Required Experience:
Manager
Employment Type
Full Time
