Implementation Consultant

Atomicworkis on a mission to transform the digital workplace experience by uniting people processes and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.

Were seeking an experienced implementation engineer to join our team and help us build our modern service management platform. This is ahybrid positionbased out of our Bangalore. We offer competitive pay to employees and practical benefits for their whole family.

If this sounds interesting to you read on.

What this is about (role)

The Implementation consulting team at Atomicwork works as a bridge between customers sales product and engineering teams to ensure our customers successful onboarding expansion and renewal.

As an Atomicwork Implementation consultant youll be responsible for supporting our customer success team to help our customers maximize the benefits of Atomicwork. This includes scoping and designing ESM solutions.

We seek a bright motivated individual with a passion for learning and the ambition to be a crucial part of our growth strategy. Above all we are looking for a strong communicator who can collaborate effectively internally and externally to get things done.

While the role is technical youll have the opportunity to work with our customers and internal teams daily. In addition youll be relied on to demonstrate initiative and the ability to seek out relevant information along with operating with a sense of urgency to meet potential customer needs whatever they may be.

What were looking for (qualifications)

We are not big on formal qualifications and we value handson skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility toward their work.

• Strong technical background with experience in relevant technologies and software.

• Startup DNA is a must: willing and able to do whatever it takes with motivation to find solutions rather than admire the challenge.

• Customerfirst behaviour

• Strong verbal written and presentation skills

• Passion for technology and for being a part of a fastgrowing SaaS startup where we move quickly and wear many hats

• Flexible approach able to operate effectively with uncertainty and change

• Driven selfmotivated enthusiastic and with a can do attitude

• Ability to travel up to 50

• Must be ready to work during US time zones

What youll do (responsibilities)

• Design architect and develop tailored solutions to meet customerspecific requirements.

• Work with customers to conduct detailed requirements analysis understand and formally document the requirements.

• Be the trusted ESM advisor to clients providing best practice guidance and recommendations to implement Atomicwork.

• Train customers on the Atomicwork platform to ensure best practice implementation of ESM solutions.

• Develop long term relationships with clients technical teams to ensure solution success.

• Work closely with the product and engineering team to drive customer requirements into the roadmap.

• Become a power user of the Atomicwork Platform and be able to design and implement functional and technical elements.

Why we are different (culture)

As a part of Atomicwork you can shape our company and business from idea to production. Our cultural values also set the bar high helping us create a better workplace for everyone.

• Autonomy: We champion selfdirection to deliver customer success empowering teams and individuals to deliver peak performance.

• Trust: We unwaveringly believe in our colleagues positive intentions approaching every interaction with trust to accelerate .

• Ownership: We demonstrate unwavering commitment to our mission and goals taking full responsibility for triumphs and setbacks.

• Mastery: We relentlessly pursue continuous selfimprovement as individuals and teams dedicating ourselves to constant learning and growth.

• Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.

• Customer Obsession: We place our customers at the heart of everything we do relentlessly seeking to understand their needs and exceed their expectations.

What we offer (compensation and benefits)

We are big on benefits that make sense to you and your family.

1. Fantastic teamthe #1 reason why everybody joins us.

2. Hybrid work balance between working from the office and home.

3. Convenient offices welllocated offices spread over five different cities.

4. Paid time off Unlimited sick leaves and 15 days off every year.

5. Health insurance comprehensive health coverage upto 75 premium covered.

6. Flexible allowances with hasslefree reimbursements across spends.

7. Annual outings for everyone to have fun together.

What next (applying for this role)

1. Click on the apply button to get started with your application.

2. Answer a few questions about yourself and your work.

3. Wait to hear from us about the next steps.

Do you have anything else to tell us Emailand let us know whats on your mind.