Customer Success Manager Enterprise
Customer Success Manager Enterprise
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$ 80000 - 100000
1 Vacancy
Job Description
Location: Remote within the US
Reporting Into: Director of Customer Success Enterprise
Compensation: $80000 $100000 base salary with total expected compensation of $120000 $150000 based on qualifications and experience.
About Ceros
At Ceros we believe that creating powerful digital experiences is essential for helping organizations tell their stories and differentiate their brands. In a world where buyers are inundated with endless digital noise its critical for brands to deliver experiences that inspire educate and make a lasting impact on the audiences that matter most.
Our nocode content creation platform empowers businesses to transform the buying journey with rich interactive experiences that capture the attention of buyers and drive enduring business outcomes. The platform makes it faster easier and more costeffective to create premium digital experiences allowing businesses to scale it across their gotomarket programs.
Today Ceros powers some of the most engaging experiences on the web. In 2023 alone interactive content created with Ceros from websites to landing pages and pitch decks to case studies was viewed more than half a billion times with over 3 million comments added using MarkUp our visual collaboration tool.
Working at Ceros means making an impact at scale. Our products and services are beloved by over 500000 users and leveraged by leading brands including Workday Colliers Getty McKesson and McKinsey. Ceros is backed by toptier investors including Sumeru Equity Partners Grotech Ventures Greycroft and Starvest Partners.
The Role
As an Enterprise Customer Success Manager you will be a trusted advisor to major Enterprise customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Youll be responsible for understanding customer requirements onboarding new customers driving adoption and retention finding areas of expansion and ensuring ongoing satisfaction. Monitoring the health of customer relationships you will predict and navigate customer challenges via informed and personalized playbooks and approaches and offer solutions that drive satisfaction and ultimately lead to adoption retention and crosssell/upsell opportunities.
Key Responsibilities
- Hold 8590 Gross Retention across your book with a clear understanding of how you are forecasting on a quarterly and yearly basis
- Increase adoption utilizing all tools available to you (playbooks account scoring) along with a personalized and strategic approach depending on customer need
- Creation and launch of Success Plans with a true understanding of what each customer will need to be successful
- Create and launch internal and external QBRs to ensure both you and your customers are tracking towards goals
- Work closely with Enterprise Account Executives to grow and expand accounts
- Assess customer health and provide monthly checkins to provide ongoing value
- Serve as the voice of the customer and provide internal feedback on how we can better serve them to maximize customer value
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements and goals
- Collaborate with relevant ecosystem partners in professional services customer support or marketing organizations to ensure client success measures are met
- Bring value to clients beyond the technology through event promotion and sharing content program best practices
Practical stuff we anticipate you having:
- 3 years of quotaholding customer success/account management experience in a SaaS business environment preferably with an Enterprise book of business
- Experience balancing the needs of multiple stakeholders and working under tight time frames with resource constraints 35 years)
- Proven track record in a clientfacing role driving client engagement handling difficult situations and challenges and delivering exceptional client experiences
- Demonstrates high degree of organization and proficiency leveraging internal systems
- Excellent communication skills and confidence to build relationships at all levels
Key Things to Know
- This is a fulltime position
- This is a remotefirst role
- Travel will be required from time to time (up to 30
- Use of personal cell phone is required
Benefits
Stock options
Premium health insurance*
401K matching*
Paid parental leave: 16 weeks for primary caregivers 4 weeks for secondary caregivers
Flexible vacation days
Paid Sick days
Stipend for your home office setup
Excellent gear (Macbook Air external monitor etc.
Stipend towards experiences in which Cerosians can collaborate educate and create social connections with one another
Unlimited access to coworking spaces around the globe
*Varies based on location
Please be aware of fraudulent job offers. Ceros will never request payment banking details or sensitive personal information during the hiring process. All official communication will come from a @ceros domain or from our Greenhouse email account. If you receive a suspicious message do not respond and report it to .
At Ceros we are deeply committed to the recruitment retention and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.
As an equal opportunity employer we prohibit any unlawful discrimination against a job applicant on the basis of their race color religion veteran status parental status gender identity or expression transgender status sexual orientation national origin age disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
Required Experience:
Manager
Employment Type
Full Time
