Application Support Agent Junior for TRACES
Application Support Agent Junior for TRACES
Posted on :
06-04-2025
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1 Vacancy
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Job Description
At Axians we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. As a part of VINCI Energies we are dedicated to ICT and Digital Transformation. Present in 37 countries with over 16000 employees and generating more than 3.6 billion in revenue in 2023.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cuttingedge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledgedriven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Longterm Opportunities: Our partnerships with European Institutions offer stable longterm roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplication Support Agent Junior for TRACESto join our team in Brussels.
Description of the project:
As a fulltime employee you will be part of the application support team at the DirectorateGeneral for Health and Food Safety (SANTE). You will be responsible for the support of the TRAde Control and Expert System (TRACES) which is a multilingual online management tool which notifies certifies and monitors trade in animals products of animal origin and feed and food of nonanimal origin as well as of plants seeds and propagating material. TRACES is an egovernment system following the requirements of the EU Digital Agenda towards dematerialisation of health documents.
In this role you will be responsible for providing technical assistance and support to our customers ensuring smooth operation of our applications and resolving any issues that may arise. The ideal candidate will have strong problemsolving skills excellent communication abilities and a passion for delivering exceptional customer service.
Description of tasks:
Knowledge and skills:
Other requirements:
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subjectASAJUNIOR.RM.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cuttingedge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledgedriven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Longterm Opportunities: Our partnerships with European Institutions offer stable longterm roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplication Support Agent Junior for TRACESto join our team in Brussels.
Description of the project:
As a fulltime employee you will be part of the application support team at the DirectorateGeneral for Health and Food Safety (SANTE). You will be responsible for the support of the TRAde Control and Expert System (TRACES) which is a multilingual online management tool which notifies certifies and monitors trade in animals products of animal origin and feed and food of nonanimal origin as well as of plants seeds and propagating material. TRACES is an egovernment system following the requirements of the EU Digital Agenda towards dematerialisation of health documents.
In this role you will be responsible for providing technical assistance and support to our customers ensuring smooth operation of our applications and resolving any issues that may arise. The ideal candidate will have strong problemsolving skills excellent communication abilities and a passion for delivering exceptional customer service.
Description of tasks:
- Serve as the first point of contact for customers seeking technical assistance via phone or email.
- Troubleshoot and resolve technical issues related to our applications including software bugs system errors and user problems.
- Document customer inquiries issues and resolutions in our ticketing system ensuring accurate and thorough records.
- Collaborate with crossfunctional teams including business team and software developers to escalate and resolve complex issues.
- Provide guidance and training to endusers on how to use our applications effectively including best practices and troubleshooting tips.
- Contribute to the development and maintenance of knowledge base articles FAQs and other selfservice resources for customers.
- Assist with testing and validation of software updates patches and new features prior to release.
Knowledge and skills:
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent work experience).
- Previous experience in a customer support role is preferred but not required.
- Strong analytical and problemsolving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills in English both verbal and written with the ability to explain technical concepts clearly and concisely to nontechnical users.
- Customerfocused mindset and a commitment to delivering highquality service and support.
- Ability to work independently with minimal supervision and thrive in a fastpaced dynamic environment.
- Proficiency with Microsoft Office applications (Word Excel Outlook) and experience with help desk or ticketing systems is a plus.
- Willingness to learn new technologies and adapt to changing priorities and business needs.
Other requirements:
- EU Citizenship.
- Resident or available to relocate to Belgium.
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subjectASAJUNIOR.RM.
Required Experience:
Junior IC
Employment Type
Full Time
Key Skills
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