Guest Relations Representative I - Surgery Preparation Recovery
Guest Relations Representative I - Surgery Preparation Recovery
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
Summary
Job Summary
Acts as a liaison between guests staff and patients to respond to all information inquiries.
Job Responsibilities
- Acts as central information resource for Owensboro Health staff patients and guests.
- Receives screens routes and/or responds to all incoming inquiries.
- Greets all guests and provides proper directions or instructions based on needs.
- Assigns pagers and lockers to patients.
- Maintains waiting rooms and consultation rooms.
- Acts as a central information resource to physicians family coworkers and health team.
- May maintain and regularly update patient information.
- Maintains centrally accessible resource materials (phone books quick reference for supplies).
- Requests Pastoral Care consults as needed.
- Calls consultations as needed/requested by nurses and providers.
- Cleans and organizes work area upon arrival including the physician dictating area.
- Checks copiers and printers at beginning of shift.
- Enters work orders and orders supplies.
- Escorts guests to destinations as needed.
- May train and work along side volunteers.
- Assist with patient admission process transfers and discharges.
- May arrange for patient transport and housekeeping services in epic..
- Communicates with Out Patient Services (OPS) Surgery Endoscopy and PACU throughout the day to ensure timely information of updates patient statuses and postoperation room numbers.
- May communicate protocols to visitors during codes.
- Completes survey readiness training and support.
- Receives and processes visitor comments and complaints.
- Keeps track of appointments and interviews for surgical managers and director.
- Audits for improvement initiatives.
Qualifications
- High school diploma General Equivalency Diploma (GED) or higher preferred
- No experience required
- No licensure/certification/registration required
Skills and Attributes
- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Physical Demands
- Standing: Frequently
- Walking: Frequently
- Sitting: Frequently
- Lifting 025 lbs: Occasionally
- Lifting 2575 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 025 lbs: Rarely
- Carrying 2575 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 025 lbs: Rarely
- Pushing/Pulling 2575 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Occasionally
- Kneeling: Occasionally
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Constantly
- Hearing: Constantly
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
Owensboro Health Core Commitments
INTEGRITY We conduct ourselves with a high level of responsibility reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT We value and accept the unique talents and contributions of every patient customer and team member in the Owensboro Health community.
TEAMWORK We build a spirit of connectivity and fellowship by striving together to overcome obstacles surpass goals celebrate accomplishments and plan the future.
INNOVATION We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE We focus on service to patients customers and team members by anticipating their needs thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE We reach beyond basic expectations to expand our knowledge and awareness produce exceptional work and provide outstanding service.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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