GENERAL SUMMARY: Responsible for assisting physicians and nurse practitioners with patient care environmental and organizational tasks. Responsible for triaging telephone calls prioritizing and providing medical advice to patients per office protocol. Provides information to patients so they may fully utilize and benefit from the Care Center services. Documents patient interactions in the electronic health system (EMR) per office policies and procedures. Conveys a positive image of Care Center.
ESSENTIAL FUNCTIONS: This list may include but is not limited to the following:
- Fulfills patient care responsibilities as assigned which may include
- Preparing patient charts for upcoming appointment and gather required forms/handouts
- Obtaining patient vitals as appropriate for patient age including heart rate and respiratory rate
- Collecting patient history and documenting collected information
- Obtaining and preparing specimen for testing inhouse or outside lab as directed by provider. For inhouse specimen includes completing test operation for result.
- Administering vaccines medications and injections according to insurance company requirement as directed by physician/nurse practitioner including proper documentation and signatures in patient chart.
- Reviews monitors and prioritizes the Triage telephone EMR box for call returns based on available information; Interviews parent guardian or patient to make an accurate assessment of the patients health care needs based on patients signs and symptoms utilizing established triage protocols and guidelines;
- Provides parent with the appropriate plan of action based on protocols;
- Disseminates instructions advice and lab/test results to patients as directed by a provider or office protocol;
- Accurately documents symptoms/complaints nursing assessment advice provided and patient/caller response in electronic health record.
- Fulfills environmental responsibilities as assigned which may include:
- Set up instruments equipment and run controls for laboratory testing according to protocol
- Cleaning and disinfecting exam rooms instruments and equipment between patient visits and at the end of each shift to maintain infection control;
- Dispose contaminated testing material and supplies according to OSHA requirements.
- Inventory sorting restocking and storing medical supplies
- Fulfills organizational responsibilities as assigned which may include:
- Respecting/promoting patient rights
- Adheres to infection control/safety guidelines and confidentiality policies
- Maintain confidentiality and use discretion when handling patients medical records
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions may change as needs evolve and to reflect the ongoing changes in office practice.